Virtual Client Advisor

Tourneau/Bucherer is currently seeking Virtual Client Advisor(s) who have luxury retail experience, passion for people and product, exude warmth and client centricity, are entrepreneurial thinkers, with strong attention to detail and able to multi task. The Virtual Client Advisor(s) supports the cross-functional interactions with the retail stores and corporate departments to include but not limited to digital, ecommerce, service etc. It is the Client Advisors mission to ensure every client experience is exceptional and exceeds expectations. Client Advisors are the true “ambassadors” of our brand, our products, and our values.

** This position is based out of our Long Island City, Queens corporate office location.

Responsibilities:

• Responding to all incoming client inquiries, via multiple platforms such as email, phone, online chat, social media channels
• Embrace a culture that is client centric
• Engage in a manner that drives client retention and increases client engagement
• Utilize the client relationship management system(*CRM) while providing client(s) support
• Respond timely, efficiently and accurately to clients, offer and explain possible solutions, to ensure the client(s) feels valued and appreciated
• Work to resolve all issues affecting clients orders quickly and in a professional matter by communicating with store location and corporate partners as necessary
• Engage in active listening with all forms of outreach from clients, confirming or clarifying information and diffusing escalated situations, as needed
• Understand and strive to exceed metrics while providing excellent and consistent Client Service
• Develop collaborative, positive working relationships with all company team members in retail and corporate
• Knowledgeable and resourceful support for customer inquiries about products and brands
• Articulate concisely company policies to client(s)

Qualifications:

• Exceptional client centricity through active listening, and elevated verbal and written communication skills, professional phone voice
• Confidence
• Understanding of company products, services, and policies
• Computer, phone and overall technological systems fluency
• Strong typing, writing skills
• Ability to ask inquisitive questions and diffuse escalated situations
• Ability to work under high pressure and remain calm and collected in fast paced environment
• Fluency in multiple languages may be helpful
• Flexibility in availability for work schedule; must be available to potentially work evenings, weekends, and holidays when needed
• Strong home internet connection is required
• Minimum (2) two years retail experience, preferably in luxury goods/fashion environment

Salary Range- $20-25 per hour commensurate upon experience.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.