The ideal candidate has a passion for Fragrance and Beauty. Has worked within a Multi Brand Retail and/or Retail environment and has experience managing a significant sales volume. Must have strong communication, coaching, and execution skills.

Position Responsibilities:

Business Execution

• Responsible for executing the business strategies to achieve the Companies business objectives
• Regularly monitor retail sales and hold Counter team accountable to meeting established retails sales objectives
• Establish a cadence of in store time with both Counter teams and Store leadership to ensure alignment to Chanel business objectives; sales plans, product launches, and special events
• Partner closely with Counter Manager to develop a client strategy. Focus on attaining new clients and developing a loyal client base
• Foster strong relationships with Retail leadership in order to ensure Chanel is positioned well within each respective beauty department from a space and location and talent perspective
• Maintain a pulse on market dynamics and trends in order to capitalize on opportunities and ensure achievement of Company objectives
• Plan, communicate, and execute all in-store events in partnership with Regional Director, Education, and other relevant Corporate partners.
• Responsible for managing a budget and adhering to respective Company policies and procedures (i.e. RSS, T&E, Counter Supplies, etc)

Talent Development

• Recruit, and develop Counter teams, with a strong focus on succession planning
• In partnership with the Education Executive provide orientation training/onboarding for all new hires using company approved platforms and materials
• Leverage fluency in product, service and artistry skills to coach and support Counter Managers and BA’s
• Model behavior with side by side coaching on service ritual, application techniques and all facets of the clientele system, specific to each retailer
• Partner with Education Executive to identify learning opportunities and execute focused development plans

Brand Image & Experience

• Ensure that Brand Image is being upheld within respective territory by leveraging any and all available tools and proactively providing feedback/training to your Counter teams
• Responsible for ensuring all merchandising guidelines and visual merchandising elements are properly executed at all stores
• Communicate timely and effectively any counter issues or concerns to Corporate to address any deficiencies
• Keep image as top priority and adhering to all visual standards

Position Requirements:

• Strong written and oral skills
• Proven ability to recruit
• Strong planning and organizational skills
• Self-motivated, results oriented, creative thinker
• Strong computer skills, particularly in Microsoft Suite
• 3-5 years of relevant experience
• Bachelor’s Degree preferred
• Home office set up
• Travel requirement of approx 50-75%
• Ability to lift at minimum 40 pounds

The anticipated base salary range for this position is $77,200 through $113,300. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MOMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

• Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

Benefits and Perks

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking