Selling and Service Assistant

Posted 1 week ago
San Diego
Market: CA - San Diego
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Operations
Seniority: Assistant
Job Type: Full time
Pay Range: $21.74 - $29.42/hour

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Selling and Service Assistant
San Diego
Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Team:

The Hermès San Diego Boutique opened in 2008 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.

All other duties as assigned by the supervisor.

About the Role:

  • Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
  • Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
  • Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
  • Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
  • Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
  • Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
  • Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
  • Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Supervisory Responsibility:

  • No

Budget Responsibility:

  • No

Decision Making Responsibility:

  • No

About You:

  • 1 year retail experience, in a luxury environment preferred
  • Strong communication skills.
  • Experience with POS and/or cash handling strongly preferred.
  • Customer service oriented.
  • Ability to multi-task.
  • Detail oriented.
  • Strong organizational skills.
  • Computer skills: Microsoft Office.
  • Ability to handle difficult situations with grace, compassion and composure.
  • Ability to lift between 0-25 lbs. without assistance.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.