Boutique Manager

Main Purpose

The IWC boutique Manager is responsible to lead the business for her/his boutique achieving the business objectives, leading his/her team by example and implementing an exceptional service culture in the boutique. The boutique manager will lead with passion, integrity and self management aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The boutique manager will play as a key brand ambassador and will be representing IWC brand values with each team member and each client.

Key Responsibilities

Business Performance & Operations:

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs. Develop clear action plans to drive the business and performance.
• Identify new opportunities to continuously grow the business and strive for excellence and ambition.
• Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies.
• Maintain boutique image according to the brand’s standards
• Build and maintain strong collaboration within the network as well as office team

Client experience:

• Ensure that the best experience is provided at all times inside and outside of the boutique fostering a strong client centric and service mindset amongst the team.
• Act as the perfect host creating a warm and welcoming environment for our clients.
• Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team.
• Analyze client experience and satisfaction metrics and KPI to ensure constant top performance.
• Work across client segments to define clear strategies and increase performance in conversion and retention.
• Animate the boutique through events and activations inside and outside of the boutique also looking to expand the reach to new clients.

People Development:

• Identify and recruit new talents, compose and retain a high performing team
• Always lead by example creating a high performing and collaborative work environment in the boutique.
• Conduct in-store training, coaching and daily briefs
• Build individual objectives and development plans
• Conduct one-to-one coaching sessions to review performance and provide constructive feedback
• Oversee annual review process for boutique staff, assess team and individual performances

Qualifications

• 5-7 in retail management industry
• Strong communication and inter personal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.