Position Summary:
The Retail Training Specialist is responsible for delivering training to support Breitling’s Partner Retailers on Company training programs to support the expansion of the network and achievement of sales targets, as well as elevate the customer experience. Above all, the Retail Training Specialist will teach, motivate, and inspire the retail sales teams ensuring consistency in service excellence and behaviors to support meeting business objectives.
The Retail Training Specialist will be a hands-on self-starter who can work independently to deliver in a dynamic and fast-paced work environment. Acts as an ambassador of the brand in behaviors, actions, attitude, and appearance.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Partner with Training Manager and Sales Director to assess training and development needs of retailers across the North American Market.
- In partnership with the Training Manager, Sales Director and Partner Boutiques, plan implementation of all training activities in support of the global and market training initiatives.
- Coach and train retail sales team through on-the-floor observation and partnership moments to maximize business opportunities and drive revenue.
- Facilitates on-the-job learning on the selling floor through partnership and leading by example on the selling floor, working with store leaders and selling teams.
- Leverage business acumen to report on effects of training and` skill development needed, or behavior change via store visit recaps.
- Establish effective partnerships and communication to ensure training programs and processes are delivered.
- Focus on delivering high impact training that maximizes learner participation, comprehension and application of material.
- Collaborate and influence across all levels of leadership to maximize business and revenue,
- Evaluate the effectiveness of training programs, provide objective feedback and influence future program design and delivery as needed.
- Support, maintain and ensure adherence to departmental standards and training team values.
- Coordinate and order all necessary training supplies within Company guidelines and budget.
- Participate in multiple projects and special assignments as required, working independently and/or in close collaboration with other internal departments as applicable.
- Travel extensively to Breitling partner stores including but not limited to United States and Canada to deliver trainings and support training initiatives.
Job requirements
- 2+ years of retail training experience is a must, with proven ability to influence teams, preferably in a luxury retail setting.
- Experience in delivering product and service centric training
- Demonstrated confidence and propensity for being on the selling floor and interacting with luxury clientele.
- Strong coaching and motivational and influencing abilities.
- Knowledge of adult learning principles and training methodologies preferred.
- Demonstrated business acumen and understanding of the product and retail business.
- Strong presentation and facilitation skills, conveying messages in a clear and concise way.
- Excellent interpersonal, organizational, and communication skills, both verbal and written.
- Customer-focused attitude with high level of professionalism and ability to communicate across all levels of the organization.
