No longer accepting applications

Boutique Director

Posted 2 weeks ago
Market: CA - Cabazon
Industry Segment: Luxury Fashion
Category: Retail Store Management
Seniority: Director, Manager
Job Type: Full time
Pay Range: $90,000 - $110,000 annually

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Boutique Director
Luxury Fashion
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Role Overview

A Chloé Store Manager is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé boutique manager is the owner of their boutique’s business.

A Client Champion

  • Leads the team to initiate and develop long-term relationships with clients
  • Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
  • Coordinates contact campaigns and supervises use of all CRM tools
  • Supervises client database, and, in particular, knows Vic clients of the store
  • Proactively proposes activities to meet/exceed clients’ expectations

An Omnichannel Business Owner

  • Leads by example and supervises sales on the floor to improve business performance and customer service
  • Ensures full engagement of the team with omnichannel services offered by the Maison
  • Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
  • sets up and monitors retail targets for boutique and per stylists
  • actively participates in commercial activities and proactively proposes new ideas to improve business
  • Is aware of local trading environment and competitors ‘activities

A Team Leader

  • Organizes energizing team briefings and ensures consistently high level of motivation
  • Performs individual Monthly and yearly performance assessment with all team members
  • Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up
  • Leads all Recruitment and induction of team and ensures successful coordination with HR department
  • Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
  • Is an active member of Store Managers community: shares best practices, asks, and provides support
  • Is able to work open availability including nights, weekends, and holidays

An Operations Excellence Supervisor

  • Supervises impeccable boutique environment and teams grooming at any time of the day
  • Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
  • Ensures implementation of all guidelines related to store, BOH management and sustainability
  • Manages payroll, expenses, and stock management
  • Oversees compliance of established Richemont policies and standards
  • Ability to lift at least 20lbs as needed

About Chloé

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering. For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences.

Our founder’s forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women. Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.