Boutique Director

Role Overview

A Chloé Store Manager is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé boutique manager is the owner of their boutique’s business.

A Client Champion

• Leads the team to initiate and develop long-term relationships with clients
• Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
• Coordinates contact campaigns and supervises use of all CRM tools
• Supervises client database, and, in particular, knows Vic clients of the store
• Proactively proposes activities to meet/exceed clients’ expectations

An Omnichannel Business Owner

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services offered by the Maison
• Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
• sets up and monitors retail targets for boutique and per stylists
• actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors ‘activities

A Team Leader

• Organizes energizing team briefings and ensures consistently high level of motivation
• Performs individual Monthly and yearly performance assessment with all team members
• Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up
• Leads all Recruitment and induction of team and ensures successful coordination with HR department
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
• Is an active member of Store Managers community: shares best practices, asks, and provides support
• Is able to work open availability including nights, weekends, and holidays

An Operations Excellence Supervisor

• Supervises impeccable boutique environment and teams grooming at any time of the day
• Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store, BOH management and sustainability
• Manages payroll, expenses, and stock management
• Oversees compliance of established Richemont policies and standards
• Ability to lift at least 20lbs as needed