Our company stands as an emblem of luxury and timeless elegance, located in the heart of New York City. We pride ourselves on providing an unparalleled selection of the world’s most distinguished and coveted brands, ensuring a premium and exclusive shopping experience for our discerning clientele. The Luxury Sales Associate for our Decorative Home, China, Crystal, and Gifts Departments will play an integral role in maintaining and enhancing the prestige of our establishment. The ideal candidate will have a proven sales history of at least 1.5M+ in luxury home decor and a passion for delivering exceptional service, creating a personalized and memorable experience for our esteemed customers.

Key Responsibilities:

Sales and Customer Service:

• Achieve and exceed individual sales targets by utilizing advanced product knowledge and refined selling techniques.
• Develop and maintain strong relationships with clients, offering personalized services, and ensuring client satisfaction and loyalty.
• Proactively engage with customers, address inquiries with utmost professionalism, and provide knowledgeable product recommendations.

Product Knowledge and Brand Representation:

• Maintain a comprehensive understanding of the diverse range of Decorative Home, China, Crystal, and Gifts and associated products available throughout the store.
• Represent the brand’s legacy and values with integrity and passion, upholding the highest standards of service and presentation.
• Attend product training sessions and stay informed about the latest trends and collections in the home decor sector.

Client Development and CRM Management:

• Identify opportunities to cultivate existing clients and acquire new ones, maximizing sales potential.
• Utilize the Customer Relationship Management (CRM) system effectively to manage client information and communicate promotional activities and events.
• Conduct after-sales follow-ups to ensure customer satisfaction and gather feedback for continuous improvement.

Visual Merchandising and Inventory Management:

• Assist in maintaining impeccable visual merchandising standards and ensuring products are displayed according to company guidelines.
• Contribute to inventory management processes including stock replenishment, transfers, and cycle counts.
• Adhere to loss prevention policies and report any discrepancies immediately to the management team.

Qualifications:

• Minimum of 3 years of experience in luxury retail, with a demonstrated sales history of 1.5M+.
• Extensive knowledge and passion for luxury Decorative Home, China, Crystal, and Gifts and a strong understanding of the luxury retail market.
• Exceptional interpersonal and communication skills, with the ability to engage with a diverse clientele.
• Proactive, detail-oriented, and capable of multitasking in a dynamic, fast-paced environment.
• Flexibility to work weekends, holidays, and special events as required.
• Proficiency in using computers and Pos systems.