Summary
Alexander McQueen is currently seeking a Selling Supervisor who will report to the Store Director of the Rodeo Drive Flagship.
Responsibilities
- Meet and exceed monthly sales goals and KPI’s thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events, and relevant brand initiative
- Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective targets
- Lead, inspire, and motivate a team of sales associates to achieve individual and collective sales targets through fostering a positive and collaborative work environment
- Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company, as well as ensure that all team members possess comprehensive product knowledge
- Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records
- Lead by positive example in providing high levels of service to our clients within the Alexander McQueen standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at Pos.
- Responsible for processing and ensuring the accuracy of all transactions (including receipts, CRM files, Skus, monetary payment, client verification and the administrative support of after sales service when needed. Partners with management on Pos decisions and preparation of opening and closing procedures.
- Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards on selling floor including merchandise presentation, signage, lighting, and general maintenance as requested
- Comply with all company policies and procedures
- Maintain an environment where all associates are treated fairly and with dignity and respect
Requirements
- Significant retail sales experience in a customer service-related field; preferably a luxury environment
- Proven experience in prior supervisory or leadership role a plus
- Ability to consistently achieve and exceed sales goals and KPI’s
- Builds and maintains a loyal client following
- Has a genuine interest in fashion and follows industry trends/news
- Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
- Ability to work independently while balancing collaboration with a team
- Demonstrates excellent ability to multitask and proactively takes charge
- Possesses strong verbal and written communication
- Maintains a polished and well-groomed appearance at all time
- Ability to be mobile on the sales floor for extended periods of time
- Ability to climb a ladder and lift packages weighing between 0-25 lbs. on a regular basis