Summary

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. The role requires an in-depth knowledge of products, including the latest trends and styles, and the ability to provide personalized recommendations to clientele.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• Ability to stand for extended periods and lift up to 25 pounds.
• Experience operating a Pos system preferred.
• Luxury sales or eyewear industry experience preferred.