Summary

The Store Manager is responsible for leading the team, driving business, managing and motivating the team, and creating a unique client experience to achieve sales goals and optimize productivity.

Responsibilities

• Develop and oversee standards for the store’s talent and performance, aligning strategic goals with sales, KPI, and CRM targets.
• Coach and ensure a consistent client experience, upholding retail standards and ceremony steps through a strong sales floor presence.
• Partner with corporate functions to improve in-store awareness and execution, including CRM, operations, training, merchandising, and Hr.
• Provide exemplary customer service and resolve issues diplomatically, adhering to brand policies.
• Maintain the brand’s visual merchandising guidelines and manage store upkeep and maintenance.
• Set goals for the selling team and ensure exceptional service through in-depth brand and product knowledge.
• Communicate relevant brand updates and initiatives to all team members.
• Manage store operations effectively while minimizing costs and overseeing inventory management practices.
• Lead and motivate staff, analyze traffic patterns, manage performance issues, and take ownership of the recruitment process.
• Conduct in-store training, carry out yearly appraisals, and provide regular business performance updates.

Requirements

• 3+ years of experience in a luxury retail managerial position.
• Experience managing 5+ direct reports.
• Ability to manage and adhere to deadlines.
• Familiarity with key retail performance indicators.
• Advanced organizational, writing, and communication skills.
• Expertise in Microsoft Office 365 Suite and comfort with computer technology, including Pc and iOs devices.
• Willingness to travel approximately 10% of the time.
• Ability to lift 25+ lbs.