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Market:CA - Los Angeles
Industry Segment:Luxury FashionLuxury Menswear
Category:Customer Service
Seniority:Coordinator
Job Type:Full time
Remote? Hybrid

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

The Client Relations Coordinator will be the first point of contact for clients, providing high-level customer service and enhancing the overall client experience through phone, email, and live chat interactions. This hybrid position requires a blend of excellent communication skills and a strong understanding of company policies and client management.

Responsibilities

  • Answer phone, email, and live chat inquiries with impeccable communication skills.
  • Display and implement product knowledge, conveying the company’s style, values, and vision.
  • Follow-up and resolve all client issues and inquiries promptly.
  • Respond to client voicemails.
  • Place online orders and follow-up on pending orders.
  • Resolve delivery issues related to e-Commerce orders.
  • Maintain confidentiality and company policies for data protection and security.
  • Adhere to all company policy & procedures relative to role and responsibilities.
  • Uphold high client expectations in every interaction.
  • Perform other duties as assigned by supervisor.

Requirements

  • Open availability – Monday through Sunday, with a flexible schedule to meet business needs.
  • 1-2 years of experience in a similar call center and/or customer service environment, including internships.
  • Team player, willing to assist peers and mentor new members.
  • Proactive problem-solving skills.
  • Strong judgment and attention to detail.
  • Excellent communication skills and ability to multitask.
  • Proficiency in Microsoft Excel and Word.
  • Knowledge of a second language is a plus.

MarketCA - Los Angeles
Industry SegmentLuxury FashionLuxury Menswear
CategoryCustomer Service
SeniorityCoordinator
Job TypeFull time
Remote? Hybrid

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion, Luxury Menswear
Single Page
No data was found
Client Relations Coordinator
Hermes
Beverly Hills
Luxury Fashion, Luxury Menswear
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Copied

Client Relations Coordinator

Posted 2 months ago
Beverly Hills
Market: CA - Los Angeles
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Coordinator
Job Type: Full time
Remote? Hybrid

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Client Relations Coordinator
Hermes
Beverly Hills
Luxury Fashion, Luxury Menswear
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Copied

Client Relations Coordinator

Hermes

Beverly Hills

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Client Relations Coordinator
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Beverly Hills

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