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Market:CA - Los Angeles
Industry Segment:Department StoresLuxury Fashion
Category:Customer Service
Seniority:Associate
Job Type:Part time
Budget: $16.00 - $20.00 hourly

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

The Service Concierge is an integral part of the selling environment with a primary focus on delivering service excellence. These associates welcome clients, discover the purpose for their visit, and guide clients through their journey. Their contribution enables a modern, seamless, luxury client experience, by anticipating clients’ needs and removing potential obstacles. They will also perform limited administrative and transactional duties, to support the client experience.

Responsibilities

  • Provides Service Excellence, establishing Neiman Marcus as an Industry Leader for client experience.
  • Ensures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client’s in-store journey.
  • Discovers the purpose of the client’s visit by engaging authentically, encouraging conversation and determines the best next step to ensure a seamless experience.
  • Reads the client’s cues and helps expedite their experience.
  • Empowered to make thoughtful gestures creating moments to earn memories.
  • Swiftly manages escalated customer issues; partnering with in-store leadership when required.
  • Provides timely follow-through on customer requests, inquiries, and needs.
  • Regular appointment partnership with Client Advisors – ensuring consistent client engagement and providing forethought to customer expectations.
  • Leverages digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.
  • Principal staffing in Client Services, offering clients a destination for inquiries and services requests.
  • Assists with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties as assigned.
  • Coordinates with internal services partners to deliver seamless client experiences and exceeding expectations.
  • Promotes all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.

Requirements

  • Minimum 1 year of experience in customer service or hospitality industries with proven ability to effectively promote products and services.
  • Familiar with and able to use retail and mobile technologies.
  • Willingness to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
  • Exhibits a gracious and welcoming attitude to others.
  • Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship.
  • Takes ownership of internal/external customer problems and resolves them quickly.
  • Accurately reads the emotions and reactions of the person(s) he/she is communicating with, and adjusts appropriately.
  • Adapts to work effectively with others who have different communication/working styles.
  • Thinks creatively when faced with business challenges or opportunities.
  • Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers.
  • Exhibits flexibility and remains calm in a changing environment.
  • Takes ownership for personal development, setting personal goals and initiating career/development discussions.
  • Shows enthusiasm for learning more about his/her area of expertise and the retail industry.
  • Brings an elevated level of energy to all work activities.
  • Maintains effectiveness in diverse work environments where circumstances and priorities are changing.
  • Describes the wants and needs of customers and other external factors that influence the business.
  • Consistently demonstrates high standards for all aspects of his/her work.

MarketCA - Los Angeles
Industry SegmentDepartment StoresLuxury Fashion
CategoryCustomer Service
SeniorityAssociate
Job TypePart time
Target Salary: $16.00 - $20.00 hourly

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Department Stores, Luxury Fashion
Single Page

No longer accepting applications

No data was found
Service Ambassador – Fashion Island
Neiman Marcus
Newport Beach
Department Stores, Luxury Fashion
Part time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Service Ambassador – Fashion Island

Posted 2 months ago
Newport Beach
Market: CA - Los Angeles
Industry Segment: Department Stores, Luxury Fashion
Category: Customer Service
Seniority: Associate
Job Type: Part time
Pay Range: $16.00 - $20.00 hourly

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Service Ambassador – Fashion Island
Neiman Marcus
Newport Beach
Department Stores, Luxury Fashion
Part time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Service Ambassador – Fashion Island

Neiman Marcus

Newport Beach

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Service Ambassador – Fashion Island
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Newport Beach

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