Summary

The Store Manager has the mission to lead their team, drive the business, manage, and motivate their team and create a unique client experience to reach sales goals and optimize productivity. The Store Manager reports to the Vice President of Retail.

Responsibilities

• Develop and oversee best in class standards for the store’s talent and performance, determine strategic goals for the team aligned with store sales, KPI and CRM targets
• Coach and deliver a consistent client experience, ensuring retail standards and ceremony steps are upheld through a strong sales floor presence
• Partner with corporate functional partners to improve in-store awareness and execution including but not limited to: CRM, retail operations, retail training, merchandising and HR
• Provide exemplary customer service and resolve customer situations diplomatically, abiding to all brand policies
• Adhere to and maintain the brand’s visual merchandising guidelines
• Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is communicated and resolved
• Set annual and monthly goals for the selling team and ensure all team members provide exceptional service through in-depth knowledge of brand, collections and products and behavioral development
• Ensure all team members are communicated relevant brand updates and initiatives in a timely manner
• Ensure all opening and closing procedures are handled correctly
• Ensure all staff are trained on POS functionality and cash procedures
• Manage store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work
• Review inventory health reports weekly to promptly resolve receiving discrepancies, inventory adjustments, negative on hands, etc.
• Oversee store staff to ensure that they adhere to inventory management guidelines/practices; including stock take & consignment procedures
• Meet brand inventory accuracy and shrink requirements through oversight of cycle counts, COG management, and loss reporting
• Receive and merchandise deliveries in a timely manner and ensure all stock areas are kept orderly and accessible
• As the key member of the management team, you will lead and motivate staff by being a role model
• Analyze traffic patterns and develop store schedules one month in advance, monitoring coverage needed to provide the expected level of client experience
• Identifying performance issues and managing them in the moment, seeking advice from the Director/VP Retail and HR department where necessary
• Taking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews in line with group standards
• Conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require
• Carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development
• Provide regular updates to staff on business performance, and new initiatives

Requirements

• At least 3+ years of experience in a luxury retail managerial position
• Experience managing 5+ direct reports
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to lift 25+ lbs.