The Sales & Client Development Manager leads the Sales Ambassadors to meet and exceed all sales goals and KPI’s. He / she is responsible for promoting brand engagement to customers, in order to guarantee the quantitative and qualitative goals assigned. He / she assists the Boutique Director in merchandise management and visual merchandising display. He/she represents the Company and acts as representative of the Boutique Director and thus fulfills all the tasks given by Corporate and the Boutique Director.

Responsibilities

A Business Developer

• Assist the Boutique Director in overseeing floor coverage, driving sales, visual merchandising, display, customer service, and operational functions within the Boutique
  • Analyze results; verifying daily, weekly, monthly activities and setting up monthly, quarterly and annual assessments
  • Develop the HJ category by cultivating High Potential (HiPo) and determine a personalized strategy for each
  • Increase online-to-retail conversion while promoting an elevated and seamless client journey
  • Develop on-site client activations and events, aligned with the boutique retail plan and overall Corporate strategy
  • Support the Boutique Director in reporting all the relevant information to Corporate partners and ensure to share the information with the staff
  • Ensure the correct rotation of merchandise
  • Know and monitor the business environment including local competition and communicate relevant information to the Staff
  • Provide high quality feedback and requested reports to the Boutique Director

• Support the Boutique Director and lead the Sales Ambassadors in achieving targeted quantitative and qualitative goals
  • Ensure the recruitment, development, and retainment of customers (from high qualitative data collection to “one to one” relationships)
  • Assure the utilization of the Clienteling App by all Sales Ambassadors to consistently create new clients and develop relationships, through targeted and personalized outreach
  • Implement action plans defined with the SVP, Retail and the Boutique Director, and guarantee follow up at boutique level
  • Update the Sales Ambassadors on the KPIs and give them support to reach them

Talent Leader

• Attract, develop and retain talents
  • Support the Boutique Director in creating a cohesive team, whose activities are always motivated and competent
  • Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
  • Motivate and challenge the team on a daily basis
  • Assist the Boutique Director with the training and development of the sales team on the operational side of the business by following up on clear goals and providing timely feed back
  • Be able to manage the Sales Ambassadors and support them in their activities
  • Ensure professional growth and training of the staff with a coaching approach and share the development plans with the Boutique Director and Operations Manager

• Create and maintain a positive work environment
  • Partner with the Boutique Director on how to handle all employee issues
  • Support the Boutique Director in setting up morning briefings, one-to-one meetings, monthly touch base, etc.
  • Reflect the corporate image in terms of standing and ensure that the staff is also aligned

Brand Promoter

• Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs
  • Guarantee excellent customer experience including welcome and service standards
  • Supervise sales to ensure customer satisfaction, engagement and that the qualitative standards required by our brand are maintained
  • Assure the measurement of ‘in-boutique’ actions on all channels (phone, mail, etc.)
  • Manage all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly

• Promote the culture of the brand internally and externally
  • Oversee the clienteling approach following the guidelines provided by Corporate
  • Demonstrate a social and networking presence and proactivity for prospecting purposes

• Ensure boutique atmosphere upholds brand image

Process Manager

• Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
  • Ensure the correct development of the standards in the boutique stock / inventory, etc.
  • Ensure that the image of the boutique is in line with Corporate standards and that the staff is aware of this standard.
  • Support the Boutique Director in managing inventory activities
  • Supervise stock and report to the Boutique Director any discrepancies
  • Take all the necessary measures in order to guarantee the safety of the merchandise and valuable materials in the store
  • Challenge current processes to ensure efficiency and effectiveness

Requirements

• The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.
• At least 3 years of experience in a managerial position in luxury retail or hospitality
• Significant experience in the sale of luxury goods or retail
• Proven track record in sales generation, managing the sales achievements of sales goals
  Strong leadership skills and successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
• Creativity in developing new ways to motivate and develop a team
• Commitment to take part in an innovative project
• Strong understanding of client services and experience needs and priorities (internal and external). High sensitivity to customers experience and loyalty
• Exceptional customer service and interpersonal skills
• Entrepreneurial spirit to develop their own business and build long lasting client relationships.
• Excellent analytical, organizational, and interpersonal communication skills
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Product and Luxury Jewelry/Fashion sensitivity
• Outstanding computer skills (MS Office) with ability to learn new software applications quickly
• Team player with initiative, ability to prioritize, multi-task and attention to detail.
• Must be available to work retail hours (including weekends, evenings, Holidays), client events etc., as needed.
• Must have authorization to work in the United States

Competencies

• Results Oriented – Meets expectations and completes tasks according to plan.  Results-driven.  Provides the objectives, resources and motivation needed to achieve quality results.  Stay on a focused, efficient path for achieving results.  Meet deadlines, hits milestones.
• Client Development – Implements client development strategies to ensure the growth of genuine client relationships resulting in increased business opportunities. Elevates and enhances the client journey by establishing long-term relationships with key customers based on data about their preferences, behaviors and purchases.
• Performance Coaching – Able to improve and develop the performance of others. Provides clear suggestions and specific feedback in a positive manner. Establishes trust, creates an open environment for skill development.

Core Competencies

• Job Knowledge – Able to complete all routine tasks independently. Understands and performs most phases of the job well. Keeps abreast of changes in areas of expertise. Provides good advice in areas of responsibility.
• Initiative – Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them. Works independently with little direction.
• Problem Solving – Regularly demonstrates the ability to solve difficult problems with effective solutions in a timely fashion. Seeks input from others when making a decision.  May be relied upon to do so without supervision and seeks advice when unusual situations arise. Makes decisions based on accurate and complete analysis of information.
• Teamwork – Effectively works with others. Able to resolve conflicts and listens to others. Maintains honest relationships and is respected by others.
• Dependability – Can be trusted or relied upon to act in the way required or expected to get the work done. Is present at work. Is a team player. Takes responsibility for actions.
• Communication – Shows an understanding of the need to initiate or respond to information in an appropriate, timely and complete manner. Oral and written communications are usually acceptable, being both comprehensible and appropriate.
• Flexibility – Demonstrates flexibility. Adapts plans and goals for new conditions. Stays current with the organizational objectives and applies knowledge to new methods.

Manager Competencies

• Directing Others – Establishes clear directions, distributes workload equitably.  Has plans and communicates them.
• Leadership – Accepts a leadership role in keeping with the position and achieves results through the efforts of those directed or controlled. Competent and dependable performing in a supervisory position. Maintains a goal oriented, positive attitude.
• Motivating Others – Creates a climate in which people want to do their best. Can motivate many kinds of direct reports and team or project members. Empowers others. Invites input from each person and shares ownership and visibility. Is someone for whom people like to work.
• Conflict Management – Effectively deals with conflicts. Good listener in conflict situations. Efficiently and accurately analyzes conflicts and problems. Skilled at working out problems and arriving at satisfactory outcomes.
• Decision Quality – Solid decision maker. Seeks input from others when making a decision. Generally consistent in approach to decision making. Methodical when addressing the situation and makes decisions based on an accurate and complete analysis of information, known data, and politics

Benefits

• Competitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life Insurance,
• Short-term and Long-term Disability Insurance
• Offers 401(K) Savings Plan with Employer Match
• Paid Time Off, Paid Holidays
• Partial Annual Gym Reimbursement
• Employee Discount
• Eligibility may vary based on level and tenure, subject to change