Summary

Assist management team in achieving retail sales and profit budgets by delivering an exceptional customer service experience at the closing of the sale. Ensuring that the customer’s information has been added to our clienteling system to achieve CRM (Customer Relationship Management) results.

Responsibilities

• Support store sales productivity by assisting any customers as needed when Sales Professional is unavailable.
• Support stores achievement of sales by adding on at the cashwrap and properly closing the sale per Diesel expectations.
• Maintain knowledge and understanding of store sales goals.
• Work with Store Managers to ensure customer issues are resolved to the customers’ satisfaction and in line with company policy.
• Ensure consistent focus on Diesel customer service standards, sales generation and product flow.
• Provide pricing information to customers by answering questions.
• Operate cash registers and handle cash and credit card transactions with customers.
• Discount purchases by redeeming coupons and promotion codes.
• Process merchandise returns and exchanges.
• Balance cash drawer by counting cash at beginning and end of work shift.
• Maintain clean, tidy, and orderly checkout areas.
• Bag or box merchandise.
• Request information or assistance using paging systems.
• Perform other duties as directed by management and per policy and procedure.
• Ensure wrap stands are kept clean and organized and stocked with all essential supplies.
• Adhere to loss prevention policies and implement loss prevention procedures.
• Assist store management with preparation of physical inventory.
• Follow all company policies and adhere to all state and federal laws.
• Consistently ensure the store environment represents and supports Diesel brand values.

Requirements

• Minimum 1-2 years of customer service experience in apparel industry.
• High-volume experience required for flagship locations.
• Highly-creative thinker and problem solver.
• Operational knowledge of Microsoft Office programs.
• 2+ customer service experience in the luxury apparel industry (desired).
• Experience in high-volume retailer (desired).
• Excellent customer service skills (desired).
• Clienteling experience in luxury / high-end fashion retail (desired).
• Multilingual (Spanish, Portuguese, Japanese, Chinese, Korean preferred) (desired).