Summary

The Retail Sales Associate role focuses on providing exceptional customer service, building strong relationships with clients, and achieving sales targets. Knowledge of the latest trends and styles in eyewear is essential to offer personalized recommendations to clientele.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Display in-depth knowledge of the brand, warranties, and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment.
• Provide omnichannel support by ensuring a seamless customer service experience among all platforms.
• Understand and adhere to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• Team-player, adaptable, supportive, respectful and open to feedback.
• Problem-solving and analytical thinking skills.
• Ability to stand for extended periods and lift up to 25 pounds.
• Experience operating a POS system preferred.
• Luxury sales or eyewear industry experience preferred.