Summary

The Human Resources Manager is responsible for assisting the Director, Human Resources in the management and administration of the Human Resources function on a daily basis. This role will support the delivery of the Human Resources services in the areas of employee relations, health, and welfare benefits, leave of absences, workers compensation, performance management, payroll processing support and general administrative support.

Responsibilities

• Serve as the first point of contact for employee relations issues from non-managerial colleagues.
• Conduct effective, thorough, and objective investigations of colleague complaints, issues and conflicts; administer/recommend corrective actions and performance improvement plans.
• Educate colleagues and provide interpretation on Human Resources policies and procedures.
• Respond to colleague inquiries regarding areas of responsibilities and escalate when necessary.
• Serve as the first point of contact for employee inquiries regarding all health and welfare benefits plans, dental, life insurance, PTO, and 401K plans.
• Update employee records and files on a timely basis.
• Review and analyze state and federal laws pertaining to benefits and recommend necessary changes.
• Serve as the first review of invoices related to health and welfare benefits to ensure accuracy.
• Evaluate process and procedures for continues improvement of these plans.
• Develop and implement an effective communication plan of the Company’s benefit plans and programs, recommend changes to optimize impact and understanding of benefits.
• Responsible for executing accurate compliance reporting with federal, state, and local laws and regulations.
• Write, update, and edit relevant sections of the Employee Handbooks and policies and procedures.
• Create and maintain various reports.
• Analyze trends in benefits and recommend revisions.
• Review, process and manage timesheet submissions on a weekly basis.
• Serve as a point of contact for questions regarding timesheets, payroll practices and policies relating to paid time off categories.
• Back up for Senior Payroll Specialist.

Requirements

• Bachelor’s degree in Human Resources, Business or related field.
• SHRM-CP or related certification preferred.
• 5+ years of experience in Human Resources including multiple state benefits and related HR functions.
• HRIS administration, analytic data entry and reporting.
• Excellent written and verbal communication skills with a keen eye for details and high quality of work
• Extensive knowledge of MS Office Suite (PPT, Word, Excel, SharePoint) with ability to quickly learn other applications, as necessary.
• Strong curiosity, learning capacity and independent decision making.
• Works well in a dynamic, fast paced environment and ability to prioritize tasks and meet deadlines.
• The ability to write engaging communication while also being confident in networking and influencing colleagues from across our Retail and Support offices.
• Effective support for Key Campaigns and Projects throughout the business.
• The role is extremely varied and requires the successful candidate to be adaptable and resilient, while also being able to juggle several responsibilities on a day-to-day basis.
• An approachable and positive person, who possesses the ability to work with teams across a number of departments to reach agreed outcomes and deadlines, while also being comfortable working and managing project alone.