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Market:NY - New York
Industry Segment:Luxury FashionLuxury Menswear
Category:eCommerce
Seniority:Coordinator
Job Type:Full time

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

The After Sales Coordinator will support Hermes.com after sales tasks and responsibilities including returns, exchanges, manual returns, return rejections, repairs, chargebacks, delivery discrepancies, along with assisting the department in client service and reporting needs.

Responsibilities

  • Support the processing of returns and exchanges, including monitoring return statuses and partnering with teams to ensure prompt handling.
  • Work cross-functionally to manage non-eligible returns, repairs, and partial exchanges.
  • Track eCommerce Incident returns for inventory correction.
  • Assist with after-sales store cards and repairs, using Hermes Care for assessment.
  • Follow up on client repair statuses and credit note offerings.
  • Communicate product quality issues and support sales with identified items.
  • Respond to chargeback disputes with thorough information.
  • Engage in cross-training opportunities and adapt to evolving business needs.

Requirements

  • Availability for some weekend hours.
  • Ability to work collaboratively with other teams.
  • Strong judgment and attention to detail.
  • Excellent communication skills and multitasking ability.
  • Knowledge of Microsoft Excel and Word.

MarketNY - New York
Industry SegmentLuxury FashionLuxury Menswear
CategoryeCommerce
SeniorityCoordinator
Job TypeFull time

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion, Luxury Menswear
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Coordinator – eCommerce After Sales
Hermes
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Copied

Coordinator – eCommerce After Sales

Posted 4 weeks ago
New York
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: eCommerce
Seniority: Coordinator
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Coordinator – eCommerce After Sales
Hermes
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Copied

Coordinator – eCommerce After Sales

Hermes

New York

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Coordinator – eCommerce After Sales
Hermes
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New York

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