Summary

We are currently looking for a Training Manager, based in our corporate office with travel within US and Mexico, that will be responsible for the development of teams by giving them the tools to be able to enhance the customer experience at store level.

Responsibilities

• Strategize and develop Americas retail training priorities, ownership, execution, and calendar in partnership with the Retail Leadership team and HQ.
• Measure the success of programs through KPIs/metrics, mystery shop and act on insights.
• Participate in the development of, and continuously challenge, retail training programs.
• Assess needs regionally and by-door, develop and lead main areas of Americas training department responsibilities: brand ambassadorship, storytelling, client journey, styling, product strategies and cross-selling strategies.
• Responsible for establishing and executing a development strategy that enhances the skills, knowledge, and abilities of retail employees, facilitates the achievement of business goals, and builds brand culture.
• Assess training and development needs and determine initiatives or action plans needed to support store teams in achieving their goals in partnership with retail managers.
• Consistently support / follow up with each store/channel, ensuring that training is consistent across the region.
• Cascade training information to the wholesale team, ensuring adoption of relevant content, oversight/approval of training content and execution.
• Ability to travel within the region to ensure consistency of training is delivered throughout the market.
• Build and facilitate in person and virtual onboarding programs for new store openings and new store leadership.
• Consistently conduct training needs analysis and review needs within the region.
• Cascade training information to Kering Signature.
• Monitor the usage of any learning tools provided by the company.

Requirements

• At least 5 years of experience in a Training role with a minimum of 3 years at managerial level preferred.
• Track record of executing successful training programs.
• Open minded, inspiring, adaptable, energetic and passionate.
• Understanding of Luxury Retail, Client experience and selling skills.
• Understanding of luxury jewelry and gemstones in particular.
• Ability to adapt to different levels of understanding of participants by identifying and evaluating strengths and weaknesses.
• Have an excellent understanding of Coaching.
• Ability to present information to a variety of audiences and audience sizes through excellent presentation skills and public speaking skills.
• Advanced organizational skills with the ability to handle multiple assignments.
• Ability to work in a team, to show flexibility, courteous manners and positive attitude.
• Ability to travel up to 30% of the time.
• Fluent in English & Spanish is preferred.
• Proficient in MS Office functionalities – with particular expertise in Powerpoint with proven graphic skills and attention to details.