Summary

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

Responsibilities

• Create exceptional client experiences
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit
• Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
• Utilize Maison storytelling and heritage to enhance the client experience
• Assist sales associates with appointment support, including impactful discovery and pre-appointment browsing
• Assist the commercial team with various activities to facilitate seamless client experiences
• Assist clients with quick service requests and personalization
• Assist with client development related activities, including data entry and report management
• Provide recommendations and personal services of the highest level
• Assist with phone duties and appointment setting for phone inquiries
• Consistently reach and aim to exceed all KPIs
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool
• Support the general upkeep and appearance of the sales floor and customer service areas
• Assist with merchandising and overall display maintenance of the boutique
• Partner with the Operations Coordinator to manage the boutique supply inventory
• Assist with inventory control processes to ensure a successful annual inventory
• Participate in daily set up and break down of boutique for opening/closing
• Assist with organization and tracking of client experience tools
• Assist with special projects as needed

Requirements

• Associate’s or Bachelor’s degree preferred
• Previous experience in luxury retail, service or hospitality industry is a plus
• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus
• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Collaborative approach with a united work environment and a “can do” attitude
• Intellectual curiosity and passion for learning