Summary

As an Account Services Specialist at Nordstrom, you will handle inbound and outbound phone calls from customers, working autonomously in a virtual environment to uphold Nordstrom’s tradition of Legendary Customer Service.

Responsibilities

• Service past due accounts via inbound and outbound calls
• Adhere to and follow all relevant state and federal collection guidelines
• Negotiate payment solutions that bring in revenue
• Use a consultive approach to encourage future card usage
• Assist our card services customer service inbound call center as needed
• Utilize tools and knowledge base to solve problems quickly

Requirements

• 6+ months collection-related experience and/or First party collections experience (preferred)
• 6+ months in customer service (required)
• The ability to be licensed by the state of Minnesota as a debt collector (required)
• The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience
• A quiet, distraction-free, secure workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
• The ability to independently apply strong analytical, problem-solving and decision making-skills
• The ability to work with integrity and respect confidentiality
• Clear and professional communication skills with customers and co-workers, both verbally and written
• The ability to work a flexible schedule