Summary

As a Sales Supervisor, you will lead the sales floor to ensure a consistent, memorable customer shopping experience using the highest standards of service excellence. This role involves building client relationships, upholding our cultural ethos, and positively influencing the sales team to drive sales in partnership with the General Manager/Assistant Manager.

Responsibilities

• Takes a proactive approach to self-development and actively gives/receives feedback.
• Exhibit pride through positive demeanor, body language, and personal presentation.
• Commit to all training tools provided and support new business initiatives.
• Demonstrate professional etiquette and respect for others.
• Build on professional sales experience to become an effective store leader.
• Uphold customer service and training standards in the store.
• Build and develop a proactive clientele business through social engagement.
• Maintain merchandise in line with the Company’s visual presentation standards.
• Participate in merchandising activities such as stock maintenance and floor changeovers.
• Utilize product knowledge and selling tools to enhance expertise and sales.
• Meet and exceed personal sales and SPH goals.
• Perform opening/closing procedures and complete returns/exchanges in the absence of a manager.
• Partner with managers to check task tracker and retail web for updates.
• Manage, mentor, and coach sales team to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks and communicate tasks to associates.

Requirements

• College Degree or equivalent experience.
• Minimum of 2-3 years of Retail Management Experience, preferably in high volume luxury businesses.
• Strong business acumen and enthusiasm for the RL lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, and staff development skills.
• Strong communication and interpersonal skills.