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Market:NY - New York
Industry Segment:Luxury Menswear
Category:Client Development
Seniority:Manager
Job Type:Full time
Budget: $90,000 - $95,000 annually

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As the Client Experience & VIC Development Manager at Zegna, you will be responsible for elevating the luxury client journey, enhancing loyalty, and building relationships with top clients in North America. This role involves strategizing and executing client journeys to increase engagement and client spend, and requires strong organizational and communication skills.

Responsibilities

  • Implement and execute strategies to develop the top client segment and achieve brand goals.
  • Partner with Sr. Director and Retail leadership on client contact strategies.
  • Work with CRM to review client data and analytics for insights and tracking initiative results.
  • Coordinate and deliver seamless client experiences at Fashion Shows.
  • Organize and facilitate top client attendance to events.
  • Address Customer Care issues for top clients and proactively find solutions.
  • Coordinate delighting requests and ensure timely production and delivery.
  • Suggest delighting solutions based on client preferences.
  • Support retail staff with training on clienteling practices.
  • Develop training materials for high-end client development.
  • Support planning and execution of individualized communication for top clients.
  • Ensure accuracy of Top Client allocation and support CRM in stores and events.
  • Identify high potential prospects and manage client portfolio.
  • Support logistics and vendor invoice processing.

Requirements

  • 3-4 years of experience in marketing, client development, or retail management.
  • Strong analytical skills and attention to detail.
  • Passion for the luxury world.
  • Advanced proficiency in PowerBI and Excel.
  • Strong communication and relationship-building skills.
  • Exceptional organizational and project management skills.
  • Excellent interpersonal and follow-through skills.
  • Service and deadline oriented.
  • Ability to problem solve and multi-task.
  • Self-starter and team player.
  • Ability to work independently & collaboratively within the organization.

MarketNY - New York
Industry SegmentLuxury Menswear
CategoryClient Development
SeniorityManager
Job TypeFull time
Target Salary: $90,000 - $95,000 annually

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Menswear
Single Page

No longer accepting applications

No data was found
Client Experience & VIC Development Manager
Ermenegildo Zegna
New York
Luxury Menswear
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

No longer accepting applications

Client Experience & VIC Development Manager

Posted 3 weeks ago
New York
Market: NY - New York
Industry Segment: Luxury Menswear
Category: Client Development
Seniority: Manager
Job Type: Full time
Pay Range: $90,000 - $95,000 annually

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Client Experience & VIC Development Manager
Ermenegildo Zegna
New York
Luxury Menswear
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Client Experience & VIC Development Manager

Ermenegildo Zegna

New York

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Client Experience & VIC Development Manager
Ermenegildo Zegna
Confidential Company
New York

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