Summary

The Store Manager will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. This role is responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results. The ideal candidate must perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation.

Responsibilities

• Drive team to exceed financial targets and maximize sales performances.
• Propose and develop action plans through careful analysis of store performance.
• Communicate company set KPI’s and identify strategies to ensure performance standards are met.
• Represent the Company within the local market, identify opportunities to increase foot flow and build loyal relationships with the brand.
• Ensure highest standard of approach and service to Clients on the sales floor.
• Encourage and support the team in using digital tools to improve the relationship with clients.
• Meet store operating budgets by monitoring store expenses.
• Provide effective product feedback based on store needs.
• Train and communicate current collection knowledge to all associates.
• Oversee annual review process for all store employees and set annual employee goals.
• Conduct monthly coaching sessions with team members to review performance.
• Attract, recruit, and retain a high performing team and build a talent pipeline.
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service.
• Ensure strong cooperation between front and back of house for efficient operations.

Requirements

• Demonstrate the desired behaviors in line with the company’s values.
• Significant sales management experience in retail or luxury retail.
• Proven ability to drive store performance and strong business acumen.
• Coaching and development skills.
• Strong analytical skills and entrepreneurial spirit.
• Strong budget management experience and communication skills.
• Proficiency with Microsoft Office software.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Passion for the Fashion Industry.
• Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis.