Summary
We are seeking a highly experienced and dynamic Director of Retail to oversee the North American market for our free-standing retail locations. This key leadership role involves managing Regional Managers and reporting directly to Brand leadership. The ideal candidate will have a deep understanding of luxury retail operations, exceptional leadership skills, and a proven track record of driving sales and profitability across multiple regions.
Key Responsibilities:
Strategic Leadership:
- Develop and implement retail strategies to achieve sales targets and enhance brand presence across North America.
- Collaborate with senior leaders to align retail operations with overall company goals and objectives.
- Analyze market trends and consumer behavior to identify growth opportunities and potential risks.
Team Management:
- Lead, mentor, and manage Regional Managers, ensuring effective execution of retail strategies and initiatives.
- Foster a positive and motivating work environment that encourages high performance and professional development.
- Conduct regular performance evaluations and provide constructive feedback to Regional Managers.
Operational Excellence:
- Oversee the day-to-day operations of all free-standing retail locations, ensuring compliance with company standards and policies.
- Implement and monitor operational procedures to optimize efficiency and customer experience.
- Ensure consistent visual merchandising standards across all locations to reflect the brand’s luxury image.
Sales and Profitability:
- Drive sales performance and profitability through effective management and strategic initiatives.
- Monitor and analyze sales reports, KPIs, and other performance metrics to identify areas for improvement.
- Develop and execute promotional strategies and events to boost sales and customer engagement.
Customer Experience:
- Ensure exceptional customer service and experience across all retail locations.
- Address and resolve customer complaints and issues promptly and professionally.
- Implement training programs for staff to enhance customer service skills and product knowledge.
Collaboration and Communication:
- Collaborate with cross-functional teams including marketing, merchandising, and finance to support retail operations.
- Maintain open and effective communication with the Brand President and other key stakeholders.
- Prepare and present regular reports on retail performance, market trends, and strategic initiatives.
Qualifications:
- Bachelor’s degree in Business Administration, Retail Management, or a related field. MBA preferred.
- Minimum of 10 years of experience in luxury retail management, with at least 5 years in a senior leadership role.
- Proven track record of driving sales growth and profitability in a multi-region retail environment.
- Strong leadership and team management skills with the ability to inspire and motivate others.
- Excellent analytical, strategic thinking, and problem-solving abilities.
- Outstanding communication and interpersonal skills.
- Ability to travel extensively across North America.