Summary

We are seeking a highly experienced and dynamic Director of Retail to oversee the North American market for our free-standing retail locations. This key leadership role involves managing Regional Managers and reporting directly to Brand leadership. The ideal candidate will have a deep understanding of luxury retail operations, exceptional leadership skills, and a proven track record of driving sales and profitability across multiple regions.

Key Responsibilities:

Strategic Leadership:

• Develop and implement retail strategies to achieve sales targets and enhance brand presence across North America.
• Collaborate with senior leaders to align retail operations with overall company goals and objectives.
• Analyze market trends and consumer behavior to identify growth opportunities and potential risks.

• Lead, mentor, and manage Regional Managers, ensuring effective execution of retail strategies and initiatives.
• Foster a positive and motivating work environment that encourages high performance and professional development.
• Conduct regular performance evaluations and provide constructive feedback to Regional Managers.

• Oversee the day-to-day operations of all free-standing retail locations, ensuring compliance with company standards and policies.
• Implement and monitor operational procedures to optimize efficiency and customer experience.
• Ensure consistent visual merchandising standards across all locations to reflect the brand’s luxury image.

• Drive sales performance and profitability through effective management and strategic initiatives.
• Monitor and analyze sales reports, KPIs, and other performance metrics to identify areas for improvement.
• Develop and execute promotional strategies and events to boost sales and customer engagement.

• Ensure exceptional customer service and experience across all retail locations.
• Address and resolve customer complaints and issues promptly and professionally.
• Implement training programs for staff to enhance customer service skills and product knowledge.

• Collaborate with cross-functional teams including marketing, merchandising, and finance to support retail operations.
• Maintain open and effective communication with the Brand President and other key stakeholders.
• Prepare and present regular reports on retail performance, market trends, and strategic initiatives.

• Bachelor’s degree in Business Administration, Retail Management, or a related field. MBA preferred.
• Minimum of 10 years of experience in luxury retail management, with at least 5 years in a senior leadership role.
• Proven track record of driving sales growth and profitability in a multi-region retail environment.
• Strong leadership and team management skills with the ability to inspire and motivate others.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Ability to travel extensively across North America.