Summary

The Client Advisor at Copley Place will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalized client experience and cross-selling of products, the Client Advisor will take full ownership of the exclusive relationships of the clientele.

Responsibilities

• Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products.
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
• Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty.
• Engage with Clients on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
• Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
• Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures.
• Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives.
• Follow Company grooming, accordingly with standards and policies.
• Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office.

Requirements

• Proven experience in a similar role within fashion retail companies or customer service-related field.
• Proven ability to drive and exceed individual and store KPIs.
• Possesses genuine interest in fashion and follows industry trends/news.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client centric approach and an entrepreneurial spirit.
• Ability to work in a fast moving and dynamic environment.
• Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
• Ability to use digital retail tools and CRM.
• Ability to be mobile for extended periods of time.
• Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis.