Summary

The Retail Sales Associate at Optical Shop of Aspen is responsible for selling products and providing optimum customer service. This role contributes to the store’s success by building and maintaining a strong client following.

Responsibilities

• Cross-sell Oliver Peoples’ products to customers by demonstrating knowledge of the brand and basic optical principles.
• Provide optimum service level to every customer.
• Display knowledge of the Brand, warranties, and options offered by Oliver Peoples to all customers.
• Connect and develop strong relationships with clients to build and maintain a strong client following.
• Maintain extremely high standards of sales and service, visual and merchandising elements.
• Stay current on product knowledge and fashion trends to be the authority for the client and drive sales and meet the client’s needs.
• Maintain the Flagship/Store’s presentation standards both on the sales floor and in the back office.
• Understand and support all brand policies and procedures.
• Perform miscellaneous in-store duties as assigned.

Requirements

• 2+ years selling high-end optical/eyewear or luxury products.
• Excellent communication and customer service skills.
• Ability to speak clearly and understandably; hear communications by telephone and in person.
• Ability to multi-task.
• Flexibility and punctuality.
• Attention to detail and ability to maintain the highest degree of confidentiality at all times.
• Initiative in self-development.
• Ability to perform well under time or workload pressure and keep on schedule.
• Ability to perform work in a fashion that others can pick up where left off.
• Ability to learn and foster a cohesive team.
• Practicality in applying information available in a sensible way to function in the job.
• Questioning ability and willingness to seek out information to complete work effectively and accurately.
• Organizational awareness and understanding of the effect and implications of decisions on other components of the organization.
• Professionalism and respect towards team members; being a team player.
• Exemplify the brand’s retail vision, mission, and values; celebrate wins; lead by example.
• Preferred: A two-year degree or equivalent work experience.
• Preferred: Proficiency in Ciao POS.