Summary

CELINE is currently seeking a Store Manager to lead our boutique in Wynn, Las Vegas, NV. The Store Director is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

Responsibilities

• Maintain a clear and effective store organization (by support functions and product categories).
• Engage in the recruiting process of staff along with Human Resources and Regional Manager.
• Provide new staff members with a systematic induction and organize follow-up with knowledge reviews.
• Play a key role in team motivation by establishing a real team spirit and teamwork environment.
• Assist sales associates with various customer service issues: repairs, returns, defective merchandise, dissatisfied customers.
• Use Retail Pro and its inventory management functions.
• Work with Buyer for OTB and ordering responsibilities.
• Provide monthly qualitative and quantitative business reports as stipulated by the NY management team.
• Maintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan.
• Manage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system.
• Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire team.
• Monitor the general appearance of the store: cleanliness, store maintenance, organization and tidiness of sales area and back-of-house.
• Ensure that key documents such as working contracts and invoices are kept in store.
• Create staff work schedules and ensure appropriate store coverage.
• Manage planning of paid holidays, absences, and report according.
• Continuously empower sales staff and ensure principles of Céline customer service are followed.
• Drive sales to meet or exceed sales budgets.
• Find opportunities to and aid sales associates in fortifying client relationships through clienteling.
• Follow on a day-to-day basis the sales performance of the store, and a monthly basis the sales performance of the sales associates.
• Set individual monthly objectives for each member of the team.
• Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.).
• Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual Merchandiser.
• Supervise store personnel and carry out company policies.
• Payroll, ensure timely submission of timesheets using Kronos, verification of employee hours, etc.
• Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed.
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office.
• Responsible for personnel matters including hiring and termination (with approval from Regional & HR).
• Coach and develop employees in all areas of performance and lead full MPP responsibility.

Requirements

• 7-10+ years in store management experience; preferably in a luxury setting.
• Computer literate; learn and use various software packages.
• College degree or equivalent.
• Action oriented; results driven.
• Able to motivate others and build effective teams.
• Customer service oriented.
• Social perceptiveness.
• Proficiency in meditating and resolving issues or concerns that may arise.
• Problem-solver.
• Strong oral and written communication skills.
• Foreign Languages a plus.