Summary
As an Assistant Store Director at Alexander McQueen Las Vegas Wynn, you will play a pivotal role in promoting the brand’s culture and ensuring the store meets its financial and operational targets. You will support the Store Director in maintaining the store’s atmosphere, client relationships, and team development.
Responsibilities
- Be an ambassador to the brand and promote the culture of the Alexander McQueen House internally and externally.
- Ensure store atmosphere upholds the House image.
- Assist the Store Director in ensuring floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved.
- Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall.
- Ensure that the store team delivers the best possible client experience with every type of engagement.
- In partnership with Store Manager/ Director, create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development.
- Build a network of Key Opinion Leaders (KOL’s) who have an impact on local and international luxury business, promoting client loyalty and retention.
- Create and maintain a positive work environment with teams and throughout store network including cross functional partners.
- Attract, retain talent from outside of the store.
- Continually coach and develop internal teams so they achieve goals and are set up for success with growth opportunities within the organization.
- Attend and lead store meetings as required by the business.
- Ability to manage and resolve conflict in the workplace.
- Ensure the image of the store is in line with corporate standards and store team is upholding these standards.
- Ensure VM of the store is done according to VM guidelines, with a mindfulness of best-selling styles per category.
- In partnership with store Inventory Control team, oversee Omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs. (Inclusive of any 3rd party fulfillment where applicable).
- Ensure accuracy of overall physical inventory including regular Cycle Counts, inventory reconciliation and adjustments are completed in accordance to company guidelines.
- Initiate and ensure completion of Store-to-Store transfer requests.
- Oversee After Sales program to repair client relationships and build brand loyalty.
- Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise.
- Ensure all COG’s (Client Owned Goods) are maintained and managed in accordance with the Company’s COG policy.
- Ensure that all the processes are compliant with legal, safety, and internal procedures.
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forward.
- Additional projects/ responsibilities may arise in accordance with the needs of the business.
Requirements
- At least 3+ years of experience in a managerial position.
- Experience within luxury retail and/or service preferred.
- Ability to effectively create, manage and adhere to deadlines.
- Familiar with key retail performance indicators.
- Adaptable, a sense of openness, active listener, and compassionate.
- Advanced organizational skills, writing and communication skills.
- Expertise in Microsoft Office 365 Suite.
- Comfortable and savvy with computer technology, including PC and iOS devices.
- Travel approximately 10% of the time.
- Ability to lift 25+ lbs.
