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Market:CA - Los Angeles
Industry Segment:Luxury Watches and Jewelry
Category:Client Development
Seniority:Manager
Job Type:Full time

Van Cleef & Arpels was born in Paris’ place Vendôme in 1906, following Alfred Van Cleef’s marriage to Estelle Arpels in 1895. For over a century, their names have graced some of the finest High Jewelry ever created. Over the years, the Maison has remained faithful to a highly distinctive style characterized by creativity, refinement, poetry and enchantment. Whether inspired by nature, couture or the imagination, its collections evoke a timeless world of harmony and beauty. Today, this heritage is perpetuated by all those who contribute to Van Cleef & Arpels’ excellence.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Manager of Client Experience for the West region, you will be responsible for ensuring the highest level of client experience across various touchpoints, deploying client experience strategies, and building strong partnerships within the region.

Responsibilities

  • Ensure boutiques have the necessary tools for client experience, including sourcing vendors and managing hospitality partnerships.
  • Share and animate hospitality guidelines to ensure the right level of experience in boutique spaces.
  • Coordinate with the retail operation team for the proper usage of tools in boutiques.
  • Manage F&B selection in boutiques according to guidelines.
  • Support boutiques in daily client experience challenges.
  • Deploy Client Experience and Treatment strategy in collaboration with CRM, HJ & Comm team.
  • Define local treatment planning and participate in client HJ event strategy.
  • Support boutiques in designing and implementing in-boutique activations.
  • Participate in local event preparation and welcome foreign clients.
  • Develop guidelines and best practices for client experience moments.
  • Deploy gifting guidelines and coordinate orders and local sourcing.
  • Monitor and follow-up on client satisfaction and Mystery Shopping results.
  • Coordinate responses across all channels and work with Training to address pain points.
  • Plan and monitor client experience activities and budgets.
  • Provide consolidated reporting on local events and client satisfaction.

Requirements

  • Bachelor’s degree in a related field.
  • Minimum 4-5 years of management experience in luxury, hospitality, and/or events environment.
  • Strong understanding of luxury service and exceptional experiences.
  • Excellent organizational, planning, and time management skills.
  • Ability to handle multiple projects simultaneously in a fast-paced environment.
  • Knowledge of CRM strategy and client databases.
  • Strong computer, communication, networking, and interpersonal skills.
  • Ability to travel is required.

MarketCA - Los Angeles
Industry SegmentLuxury Watches and Jewelry
CategoryClient Development
SeniorityManager
Job TypeFull time

Van Cleef & Arpels was born in Paris’ place Vendôme in 1906, following Alfred Van Cleef’s marriage to Estelle Arpels in 1895. For over a century, their names have graced some of the finest High Jewelry ever created. Over the years, the Maison has remained faithful to a highly distinctive style characterized by creativity, refinement, poetry and enchantment. Whether inspired by nature, couture or the imagination, its collections evoke a timeless world of harmony and beauty. Today, this heritage is perpetuated by all those who contribute to Van Cleef & Arpels’ excellence.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Watches and Jewelry
Single Page

No longer accepting applications

No data was found
Manager Client Experience – West
Van Cleef & Arpels
Los Angeles
Luxury Watches and Jewelry
Full time
Posted 6 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Van Cleef & Arpels

Van Cleef & Arpels was born in Paris’ place Vendôme in 1906, following Alfred Van Cleef’s marriage to Estelle Arpels in 1895. For over a century, their names have graced some of the finest High Jewelry ever created. Over the years, the Maison has remained faithful to a highly distinctive style characterized by creativity, refinement, poetry and enchantment. Whether inspired by nature, couture or the imagination, its collections evoke a timeless world of harmony and beauty. Today, this heritage is perpetuated by all those who contribute to Van Cleef & Arpels’ excellence.

No longer accepting applications

Manager Client Experience – West

Posted 6 months ago
Los Angeles
Market: CA - Los Angeles
Industry Segment: Luxury Watches and Jewelry
Category: Client Development
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Manager Client Experience – West
Van Cleef & Arpels
Los Angeles
Luxury Watches and Jewelry
Full time
Posted 6 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Van Cleef & Arpels

Van Cleef & Arpels was born in Paris’ place Vendôme in 1906, following Alfred Van Cleef’s marriage to Estelle Arpels in 1895. For over a century, their names have graced some of the finest High Jewelry ever created. Over the years, the Maison has remained faithful to a highly distinctive style characterized by creativity, refinement, poetry and enchantment. Whether inspired by nature, couture or the imagination, its collections evoke a timeless world of harmony and beauty. Today, this heritage is perpetuated by all those who contribute to Van Cleef & Arpels’ excellence.

Manager Client Experience – West

Van Cleef & Arpels

Los Angeles

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Manager Client Experience – West
Van Cleef & Arpels
Confidential Company
Los Angeles

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