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Market:NJ - Northern
Industry Segment:Luxury Watches and Jewelry
Category:Customer Service, eCommerce
Seniority:Vice President
Job Type:Full time

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A bold young man decides to found his own brand. His name: Edouard Heuer. At the age of just 20, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention in order to invent incredible watches and chronographs of extreme precision. The world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s motto, “Don’t Crack Under Pressure”, are prominent partnerships and brand ambassadors that express the brand’s passion for action and high performance. These include the Formula E World Championship, of which the brand is a founding partner, the TAG Heuer Porsche Formula E team, the Aston Martin Red Bull Racing Formula 1 Team, the Formula 1 Monaco Grand Prix and Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer Ambassadors, they all build the legend and share the ability to stand up to pressure, constantly pushing their limits, including legends Steve McQueen and Ayrton Senna, actors Chris Hemsworth and Patrick Dempsey, ATP next-generation tennis players Alex de Minaur, Frances Tiafoe, Denis Shapovalov and Felix Auger Aliassime, and big wave surfer Kai Lenny.

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Marketplace Role

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Job Description

Summary

As the VP of Ecommerce and Client Services, your mission is to architect a premium omnichannel journey, broaden our digital presence throughout the Americas (USA, Canada, Mexico and Brazil), and drive the change to become truly customer centric. You will be at the helm of our local ecommerce strategy, working in sync with our headquarters teams across various domains—ensuring seamless integration between online merchandising, digital marketing efforts, brick-and-mortar retail operations, and wholesale dynamics. Reporting directly to the Regional President, you will lead a dedicated team of three direct reports (Ecommerce, CRM and Customer Care).

Responsibilities

  • Craft and implement comprehensive ecommerce strategies with a keen focus on enhancing conversion rates to drive significant revenue growth in the Americas.
  • Establish and monitor key performance indicators (KPIs) to measure the success of ecommerce initiatives, utilizing data analytics to generate actionable insights that inform strategic decisions.
  • Partner strategically with digital marketing teams to propel targeted media campaigns that amplify traffic through search engine marketing (SEM) and various social media channels.
  • Oversee the advancement of the ecommerce platform by improving website functionality, user experience, and performance metrics.
  • Spearhead efforts to extend TAG Heuer’s digital footprint into new markets—Mexico, Brazil—and localize for Canada.
  • Diligently analyze market trends, consumer behavior patterns, and competitive intelligence to identify potential avenues for growth and introduce innovative solutions.
  • Ensure seamless integration of ecommerce activities with marketing, sales, product development, IT functions etc., aligning digital strategy with broader business objectives across all platforms.
  • Improve the CRM knowledge et activations across the channels and propose Client loyalty / retention / acquisition actions across all channels.
  • Animate the Client segmentations with distinctive and valuable services and support retail teams to activate their database.
  • Design a state-of-the-art Client Activation program that aligns with customer segmentation strategies.
  • Spearhead the integration and utilization of advanced client data tools throughout various channels.
  • Craft and enforce comprehensive client service policies, procedures, and standards that uphold our brand promise.
  • Lead by example as you guide a team of omnichannel specialists, client service representatives, and support personnel toward exceeding departmental goals.
  • Conduct thorough analyses of market trends, consumer behavior patterns, and competitive dynamics to pinpoint opportunities for strategic growth.
  • Establish robust Key Performance Indicators (KPIs) that accurately gauge the effectiveness of e-commerce operations and customer care initiatives.

Requirements

  • Bachelor’s degree in related field required, MBA a plus.
  • 15 years in digital and client experience with growing responsibilities, ideally in an omni-channel environment.
  • Exhibit comprehensive knowledge of current digital ecosystems along with proficiency in utilizing various platforms/tools that enhance online user experiences—demonstrable outcomes from previous roles are expected.
  • Display strong leadership capabilities alongside success stories of fostering high-performance teams.
  • Communicate effectively at all levels within an organization—clarity in vision setting coupled with executional excellence is key.
  • Ability to define a vision, operationalize the delivery, and monitor and pivot as you learn.
  • Proven track record of converting complex data into actionable improvements.
  • Expert in ecommerce technology/tools/partners.

MarketNJ - Northern
Industry SegmentLuxury Watches and Jewelry
CategoryCustomer Service, eCommerce
SeniorityVice President
Job TypeFull time

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A bold young man decides to found his own brand. His name: Edouard Heuer. At the age of just 20, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention in order to invent incredible watches and chronographs of extreme precision. The world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s motto, “Don’t Crack Under Pressure”, are prominent partnerships and brand ambassadors that express the brand’s passion for action and high performance. These include the Formula E World Championship, of which the brand is a founding partner, the TAG Heuer Porsche Formula E team, the Aston Martin Red Bull Racing Formula 1 Team, the Formula 1 Monaco Grand Prix and Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer Ambassadors, they all build the legend and share the ability to stand up to pressure, constantly pushing their limits, including legends Steve McQueen and Ayrton Senna, actors Chris Hemsworth and Patrick Dempsey, ATP next-generation tennis players Alex de Minaur, Frances Tiafoe, Denis Shapovalov and Felix Auger Aliassime, and big wave surfer Kai Lenny.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Watches and Jewelry
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VP of Ecommerce and Client Services
Tag Heuer
Springfield
Luxury Watches and Jewelry
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Tag Heuer

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A bold young man decides to found his own brand. His name: Edouard Heuer. At the age of just 20, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention in order to invent incredible watches and chronographs of extreme precision. The world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s motto, “Don’t Crack Under Pressure”, are prominent partnerships and brand ambassadors that express the brand’s passion for action and high performance. These include the Formula E World Championship, of which the brand is a founding partner, the TAG Heuer Porsche Formula E team, the Aston Martin Red Bull Racing Formula 1 Team, the Formula 1 Monaco Grand Prix and Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer Ambassadors, they all build the legend and share the ability to stand up to pressure, constantly pushing their limits, including legends Steve McQueen and Ayrton Senna, actors Chris Hemsworth and Patrick Dempsey, ATP next-generation tennis players Alex de Minaur, Frances Tiafoe, Denis Shapovalov and Felix Auger Aliassime, and big wave surfer Kai Lenny.

Copied

VP of Ecommerce and Client Services

Posted 2 months ago
Springfield
Market: NJ - Northern
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service, eCommerce
Seniority: Vice President
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
VP of Ecommerce and Client Services
Tag Heuer
Springfield
Luxury Watches and Jewelry
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Tag Heuer

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A bold young man decides to found his own brand. His name: Edouard Heuer. At the age of just 20, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention in order to invent incredible watches and chronographs of extreme precision. The world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s motto, “Don’t Crack Under Pressure”, are prominent partnerships and brand ambassadors that express the brand’s passion for action and high performance. These include the Formula E World Championship, of which the brand is a founding partner, the TAG Heuer Porsche Formula E team, the Aston Martin Red Bull Racing Formula 1 Team, the Formula 1 Monaco Grand Prix and Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer Ambassadors, they all build the legend and share the ability to stand up to pressure, constantly pushing their limits, including legends Steve McQueen and Ayrton Senna, actors Chris Hemsworth and Patrick Dempsey, ATP next-generation tennis players Alex de Minaur, Frances Tiafoe, Denis Shapovalov and Felix Auger Aliassime, and big wave surfer Kai Lenny.

Copied

VP of Ecommerce and Client Services

Tag Heuer

Springfield

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