Summary

The Operations Associate is responsible for processing all inventory and stock transactions accurately and quickly to contribute to the store team’s achievement of store sales goals. Also, responsible for store replenishment and maintaining a clean and organized stockroom.

Responsibilities

• Support store sales productivity and customer service by processing all inventory transactions accurately and on a timely basis.
• Maintain knowledge and understanding of store goals.
• Understand and abide by all retail policies and procedures.
• Maintain a positive, professional and customer-centric attitude.
• Assure merchandise is represented on sales floor according to company standards and update store team regarding new deliveries.
• Communicate product stock level issues to management as appropriate.
• Examine and inspect store stock for defects and report damages to management.
• Complete weekly cycle counts and communicate completion end of month to corporate office.
• Reconcile inventory discrepancies and submit adjustments in a timely manner.
• Daily monitoring of consignment and negative report.
• Report and follow up with IT and corporate office all unresolved service tickets with store equipment, software etc.
• Process incoming and outgoing shipments via best store/RPro and FedEx/UPS; Ensure merchandise has been verified and received within 24 hours and handled with the utmost care.
• Follow all store opening and closing procedures.
• Maintain a clean and organized stockroom at all times. Shift as needed according to men and woman styles and readable available for sales colleagues.
• Follow daily and weekly cleaning procedure to ensure department and store are consistently clean to company standards.
• Display leadership qualities by helping develop newly acquired staff understanding job requirements, policies and procedures.
• Daily monitor and processing of orders via online platform.

Requirements

• Previous retail customer service experience in luxury market.
• Excellent customer services skills.
• 3+ years in high-volume stock or operations role for fashion retailer.
• Knowledge of Microsoft Office programs.
• Required to stand and walk for up to eight hours in a workday.
• Repetitive and regular lifting of up to 70 lbs.
• Repetitive climbing up and down of stairs and ladders.
• The following vision abilities are required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.