Summary

As a Store Manager at Alexander McQueen SouthPark, you will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. You will be responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results.

Responsibilities

• Drive team to exceed financial targets and maximize sales performances.
• Propose and develop action plans through careful analysis of store performance.
• Communicate company set KPIs and identify strategies to ensure performance standards are met.
• Represent the company within the local market, identify opportunities to increase foot flow, attract new clients, and build loyal relationships with the brand.
• Be present on the sales floor, ensuring highest standard of approach and service to clients.
• Foster omni channel awareness among the team and encourage the use of digital tools to improve client relationships.
• Meet store operating budgets by monitoring store expenses.
• Provide effective product feedback based on store needs and participate in buying sessions when requested.
• Follow current competitors and fashion trends, industry news, and new innovations in technology.
• Train and communicate current collection knowledge to all associates.
• Place the client above all and lead by example to create a welcoming environment.
• Foster a client-centric mindset and enforce meaningful after-sales experiences.
• Manage the achievement of business objectives by utilizing a top client strategy.
• Promote brand awareness and capture competitive market share through community outreach and company-sponsored events.
• Capture meaningful customer data for building relationships and personalizing future client development opportunities.
• Foster a strong private appointment culture among the team.
• Collaborate with the Retail Head Office for the organization of local events.
• Oversee annual review process for all store employees and set annual employee goals.
• Cascade relevant information from the business to ensure team alignment.
• Conduct monthly coaching sessions with team members to review performance and provide feedback.
• Attract, recruit, and retain a high-performing team and build a talent pipeline.
• Ensure a consistent and branded onboarding experience for all new hires.
• Manage the allocation of staff resources and scheduling to drive sales and ensure customer service.
• Partner with Retail Manager and Human Resource Manager for employee relations issues.
• Act as a strong staff motivator and promote team spirit through effective communication.
• Be a role model of House Code of Behaviors and ensure team abides by them.
• Master all company tools and applications and ensure team is informed of relevant updates.
• Train and inspire the store team on product knowledge, sales techniques, client services, and company policies and procedures.
• Identify talents within your team for internal development opportunities.
• Ensure strong cooperation between front and back of house to guarantee efficient operations.
• Adhere to and enforce all company policies and procedures.
• Monitor store expenses and maintain store operating budget.
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations.
• Oversee the processing of daily incoming and outbound merchandise requests and shipments.
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage.
• Support and maintain visual merchandising standards set by headquarters.
• Maintain full organization of company assets per the back of house and front of house guidelines.
• Maintain the borrow log and consignment program ensuring it adheres to company policy and procedures.

Requirements

• Significant sales management experience in retail, luxury retail, or service-related industry.
• Proven ability to drive store performance.
• Commercial awareness and strong business acumen.
• Coaching and development skills.
• Strong analytical skills.
• Entrepreneurial spirit.
• Strong budget management experience.
• Strong verbal and written communication skills and excellent organizational skills.
• Confidence in public speaking and engaging with external stakeholders.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to manage pressure and maintain a positive working environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Ability to effectively create, manage, and adhere to deadlines.
• Ability to be mobile for extended periods of time.
• Passion for the fashion industry.
• Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis.