Summary

The Optician creates exceptional value in the lives of customers by ensuring customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.

Responsibilities

• Convey a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps.
• Support problem solving and troubleshooting.
• Engage patients, customers, and fellow associates with use of our technology to support experiences.
• Set the tone for customer service as a leader in the location.
• Serve as a center of excellence.
• Anticipate problems before they occur and develop long-term solutions.
• Show patience and courtesy with customers and track down answers to unfamiliar questions or products.
• Assist co-workers with questions or problems and cooperate readily in group efforts.
• Act as a leader in optical acumen and provide a voice for associates due to expertise.
• Educate customers on guarantees and services including eyewear care tips, complimentary adjustments, and follow-up services.
• Handle tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly.
• Ensure finished eyewear meets optical standards and customer requirements/requests.
• Strive to achieve exceptional results that align with brand priorities.
• Take personal ownership to achieve personal and store results.
• Serve as a role model for development and a technical resource for all.
• Operate the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operate the Point of Sale, collecting proper payment following company security procedures.
• Show customers where to pick-up their glasses upon return to the store.
• Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided planograms.
• Maintain a safe working environment for all associates/customers and inform management of any potential safety opportunities.
• Demonstrate safe work practices including the wearing of personal protection equipment in the lab.

Requirements

• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• High School Diploma or equivalent.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener.
• Awareness of current fashion trends.
• Sales skills – ability to use and carry an IPAD / tablet.
• Comfortable with use of technology to engage patients, customers, and associates.
• Actively studying for Certification (preferred).
• Optical dispensing experience (preferred).
• Previous customer service and retail experience (preferred).