fbpx
Market:CA - San Francisco
Industry Segment:Department StoresLuxury Fashion
Category:Customer Service, Operations
Seniority:Supervisor
Job Type:Full time

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

The Lead for Retail Performance and Store Operations supports the Sales Support Manager or RP&SO Senior Manager by overseeing the shipping and receiving of merchandise including supporting and processing store directed online order requests. You will manage resources and operational processes to support sales and maximize store profitability. The Receiving Lead may also be a Manager on Duty and help lead the store’s daily operations. You will work in store and report to the Sales Support Manager.

Responsibilities

  • Implement prioritization of tasks for daily store operations and support.
  • Communicate with appropriate division regarding shipment delays and errors.
  • Work with Store Management and Associates to fulfill customer orders and transfers.
  • Objectively assess Associate performance and provide upward feedback to management to address development opportunities.
  • Field calls from customer service on order changes including address changes, cancelations, and customer issues.
  • Serve as a liaison between the online fulfillment center and store operations.
  • Follow all safety procedures on the dock and in all other work areas.

Requirements

  • 1-3 years of relevant experience, luxury retail fashion experience.
  • Excellent customer service skills.
  • Ability to perform basic math computations.
  • Basic proficiency with MS Office Product Suite.
  • This role may require carrying up to 35 pounds.
  • A flexible work schedule.

MarketCA - San Francisco
Industry SegmentDepartment StoresLuxury Fashion
CategoryCustomer Service, Operations
SenioritySupervisor
Job TypeFull time

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Department Stores, Luxury Fashion
Single Page

No longer accepting applications

No data was found
Service and Support Lead – Palo Alto
Neiman Marcus
Palo Alto
Department Stores, Luxury Fashion
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Service and Support Lead – Palo Alto

Posted 2 months ago
Palo Alto
Market: CA - San Francisco
Industry Segment: Department Stores, Luxury Fashion
Category: Customer Service, Operations
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Service and Support Lead – Palo Alto
Neiman Marcus
Palo Alto
Department Stores, Luxury Fashion
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Service and Support Lead – Palo Alto

Neiman Marcus

Palo Alto

Resume
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 5 MB
Apply with the resume on file?
See Your Resume On File
First Name*
Last Name*
Email*
Current or Most Recent Company*
Current or Most Recent Title*
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Service and Support Lead – Palo Alto
Neiman Marcus
Confidential Company
Palo Alto

Apply as Guest

If you already have an account, please login first

First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Compensation Expectations
Optional, but suggested
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Please allow a few seconds for your application to submit