Summary

As a Key Holder at Montblanc Boca Raton, you will be responsible for achieving individual sales objectives and developing and servicing the customer base. You will also handle communication with the corporate office in the absence of management and ensure loss prevention procedures are followed.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information and promote boutique relationships and sales.
• Possess strong product knowledge of the various collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after-sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handle communication with the corporate office in the absence of management.
• Ensure loss prevention procedures are followed according to protocol.
• Handle transfers in the absence of management.

Requirements

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of customer service needs and priorities.
• Ability to establish and maintain effective relationships with customers.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent; college degree preferred.
• Able to work open availability including nights, weekends, and holidays.
• Standing on the sales floor for 90% of the workday.
• Reaching to access product stored within cabinets or on shelves.
• Bending to access product stored within cabinets.
• Occasional need to use a ladder to reach product.
• Unpacking and/or lifting of large boxes that contain product.