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Market:CA - Orange County
Industry Segment:Department StoresLuxury Fashion
Category:Client Development
Seniority:Director
Job Type:Full time

Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.

In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.

Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

The Director of Top Client Programs (DTCP) is responsible for strategizing, leading and educating the cultivation of Top Clients and maximization of Bloomingdale’s programs dedicated to top tiers. The DTCP builds a culture of top client consideration, ensuring that the highest levels of service are provided, needs are met and top clients are delighted.

Responsibilities

  • Strategize Loyallist, Luxe and Unlocked.
  • Evaluate the store’s portfolio of top clients, measuring growth and liabilities.
  • Review top client engagement regularly with leadership team, understanding efforts and identifying next steps.
  • In partnership with leadership team, select clients to participate in Luxe tier.
  • Partner with corporate Loyalty team to maximize opportunities to delight top clients through experiences, offers, gifting, etc.
  • Partner with business owners and special events team to proactively plan events for top clients.
  • Challenge and inspire strategic thinking that will enhance the connectivity with and cultivation of top clients, building long term/high value loyalty and growth.
  • Develop and guide the customer relationship leadership skills of store leadership.
  • Promote a culture of building relationships with clients at every level, coaching and setting the expectation of the customer as #1 priority.
  • Drive a commitment to strong client relationships that drive incremental business, with a distorted effort in focus businesses.
  • Guide and direct to effectively execute client outreach to build loyalty to the seller and the brand.
  • Serve as a leader and expert in the integration of clienteling technology.
  • Support the effort to coach and develop sales and service professionals who exemplify the brand in their interpersonal skills, knowledge of fashion and pop culture and can leverage these skills to sell effectively.
  • Drive Loyallist integration at every touch point. Ensure that the Loyallist program is actively leveraged as a selling tool and used to drive business and build customer loyalty. Leverage key partners, both centrally and in the Flagship, to strategize and drive Loyallist penetration (including application acquisition, proprietary card usage and 3rd party enrollments).

Requirements

  • Bachelor’s degree or equivalent work experience in a related field.
  • 3-5 years direct experience.
  • Excellent communication skills – ability to identify and communicate site-specific ideas and programs.
  • Ability to work with all levels of management.
  • Strong interpersonal skills; good follow-up skills.
  • Working knowledge of the physical security aspects of the job including alarms, EAS, CCTV, and lock and key.
  • Ability to make solid business decisions, make recommendations and implement necessary changes.
  • Highly organized and ability to adapt quickly to changing priorities.
  • Must be a team player.
  • Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
  • Frequently lift/move up to 25lbs.

MarketCA - Orange County
Industry SegmentDepartment StoresLuxury Fashion
CategoryClient Development
SeniorityDirector
Job TypeFull time

Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.

In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.

Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Department Stores, Luxury Fashion
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Director Top Client Programs
Bloomingdale's
Costa Mesa
Department Stores, Luxury Fashion
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Bloomingdale's

Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.

In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.

Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.

Copied

Director Top Client Programs

Posted 2 months ago
Costa Mesa
Market: CA - Orange County
Industry Segment: Department Stores, Luxury Fashion
Category: Client Development
Seniority: Director
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Director Top Client Programs
Bloomingdale's
Costa Mesa
Department Stores, Luxury Fashion
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Bloomingdale's

Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.

In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.

Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.

Copied

Director Top Client Programs

Bloomingdale's

Costa Mesa

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