Summary

As an Assistant Made to Measure Manager, you will support and develop the MTM business within the store by promoting the activity, developing a client base and ensuring that appropriate service standards are maintained.

Responsibilities

• Partner with Store Team to maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
• Monitor all MTM customers and facilitate strategies with the sales team that are focused on retention.
• Participate in MTM selling activities with the team.
• Support second fitting appointments.
• Collaborate with MTM Manager to deliver MTM training in the Stores; including product measurement training and order processing overview.
• Actively promotes MTM services outside the Store.
• Act as an ambassador of the Company representing the appropriate image and style.
• Participate in relevant local events to promote brand and store.
• Create partnerships, connections with local network.
• Maintain MTM area ensuring all tools are current and easily accessible for the sales team.
• Enter all MTM orders through FIT and communicates special requests to HQ.
• Provide the sales team with order confirmations via email.
• Maintain MTM order chart and update sold out fabric.
• Work with MTM Administrators to manage any delivery or customs issues for product imports.

Requirements

• 2-3 years of experience in garment construction and sizing
• Ability to self-learn and self-develop.
• Proven record in consistently providing and ensuring customer service that communicates luxury.
• Demonstrated intimate knowledge and understanding of products and Zegna collection.
• Team leadership experience includes coaching operational, technical as well as customer care skills.
• Experience with driving performance and achieving results through cross function collaboration.