Summary

As a Sales Assistant for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections.

Responsibilities

• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments.
• Create Calendar for confirmed appointments.
• Support with pulling + organizing product for large scale appointments.
• Ensure POS and Alteration Stations are stocked + organized.
• Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
• Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
• Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
• Support the MTM department in entering orders in FIT when floor support is not needed.
• Drive and perform onsite audits of store physical inventories.
• Ensure in-store visual merchandising adheres to Merchandising guidelines.
• Purchase of all packing related materials, packaging, and general supplies for the store.
• Support back of house operations (shipping & receiving items).
• Adhere to Zegna store operations and time and attendance policies and standards.

Requirements

• Is passionate and open-minded.
• Generates customer delight.
• Proficient with digital technology.
• Excellent written and verbal communication skills.