Summary

As an Operations Associate for Zegna, you will handle all operational duties related to merchandise logistics, particularly incoming and outgoing shipment processing, allocation, and distribution. Reporting directly to the General Manager, you will partner with management to ensure stock needs and replenishments are in alignment and in accordance with company standards.

Responsibilities

• Process all merchandise transfer requests between stores and ecommerce.
• Coordinate and prioritize daily shipments to maximize efficiency.
• Assist management with daily operations.
• Ensuring the stockroom is clean and organized.
• Reconciling cash/deposit and credit card terminals.
• Point of sale/ringing sales and returns.
• Creating and updating customer profiles while undertaking special CRM projects such as dormant outreach.
• Coordinate and manage the alterations process.
• Purchase of all packing related materials, packaging, and general supplies for the store.
• Coordinate with management to pay invoices from vendors.
• Additional projects and administrative support as required.
• Provide customer assistance on the floor as needed.

Requirements

• Associate degree or higher required.
• 2-3 years in a retail back of house environment.
• Passionate, proactive, and open-minded.
• Generates customer delight; ability to operate in fast paced environment.
• Proficient with digital technology.
• Detail oriented with the ability to meet deadlines.
• Excellent written and verbal communication skills.
• Ability to lift up to 30-40 pounds.
• Strong customer service, analytical, and organizational skills.