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Market:CA - Los Angeles
Industry Segment:Luxury Menswear
Category:Retail Sales
Seniority:Associate
Job Type:Full time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Customer Advisor at Zegna’s Rosewood Miramar Beach boutique, you will transform a customer’s store visit into a memorable luxury shopping experience. Acting as a Brand Ambassador, you will engage customers in discovering our heritage through stories and create an atmosphere of passion and enthusiasm for the Zegna collections.

Responsibilities

  • Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Consistently and effectively network to attract new customers and develop a customer database.
  • Consult with customers to discover their needs by exploring customer preferences and shopping occasions.
  • Anticipate and respond to customers’ expressed and unexpressed needs to exceed expectations.
  • Create opportunities for customers to experience multiple Zegna brands and products through personalized mix and match options.
  • Promote Zegna Made-to-Measure service where appropriate.
  • Utilize company-provided technology to offer a complete and integrated luxury experience.
  • Leverage “Zegna Stories” to support and enhance the selling ceremony.
  • Collate useful and accurate customer data in accordance with Zegna CRM procedures.
  • Cultivate future customer connections with Zegna through after-sales activities.
  • Utilize CRM software for after-sales communication.
  • Resolve customer issues or complaints with empathy, adhering to Zegna customer service policies.
  • Perform onsite audits of store physical inventories.
  • Develop in-depth knowledge of Zegna products and translate such knowledge into customer benefits.
  • Actively communicate customer, product, and other store information within the team.
  • Support the orientation of new staff as a learning coach or “buddy” if assigned.
  • Measure performance using Zegna customer service and sales KPIs.
  • Adhere to Zegna store operations and time and attendance policies.

Requirements

  • Passionate and open-minded.
  • Ability to self-learn and self-develop.
  • Generates customer delight.
  • Proficient with digital technology.
  • Familiarity with Apple products is a plus.
  • Excellent written and verbal communication skills.
  • 2+ years of relevant experience.

MarketCA - Los Angeles
Industry SegmentLuxury Menswear
CategoryRetail Sales
SeniorityAssociate
Job TypeFull time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Menswear
Single Page
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Customer Advisor – Rosewood Miramar Beach
Ermenegildo Zegna
Santa Barbara
Luxury Menswear
Full time
Posted 1 month ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Customer Advisor – Rosewood Miramar Beach

Posted 1 month ago
Santa Barbara
Market: CA - Los Angeles
Industry Segment: Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Customer Advisor – Rosewood Miramar Beach
Ermenegildo Zegna
Santa Barbara
Luxury Menswear
Full time
Posted 1 month ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Customer Advisor – Rosewood Miramar Beach

Ermenegildo Zegna

Santa Barbara

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Customer Advisor – Rosewood Miramar Beach
Ermenegildo Zegna
Confidential Company
Santa Barbara

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