Summary

As a Team Manager at Gucci Beverly Hills Rodeo, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer-centric attitude. You will lead from the selling floor, delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team, representing the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Responsibilities

• Work on the selling floor, supporting and coaching your team to ensure a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensure ongoing development and high engagement.
• Support opening and closing of the store as Manager on Duty, providing leadership and guidance to all Client Advisors on shift.
• Lead morning briefings, delivering key business communication and daily objectives.
• Develop and lead cross-category focus, ensuring your team can sell all categories across all floors.
• Conduct regular performance conversations, discussing results, opportunities, and developing action plans.
• Participate in attracting, recruiting, and onboarding a high-performing team.
• Monitor your team’s adherence to company policies and procedures.
• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset.
• Develop a client engagement mindset, building long-lasting relationships with clientele.
• Achieve business objectives by utilizing the company consumer management client segmentation strategy.
• Fully utilize clienteling tools to activate, retain, and grow team and personal client base.
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
• Monitor client advisor performance and work on plans to ensure clienteling excellence.
• Lead by example on the selling floor in embracing the Gucci selling ceremony.
• Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
• Manage and resolve customer service issues with the end goal of retaining the client relationship.
• Capture meaningful customer data for building relationships and personalizing prospect client development opportunities.
• Monitor monthly consumer management database reporting.
• Support and align with all key business initiatives and new product launches.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
• Model Gucci image through appropriate wardrobe and presence per company grooming guidelines.
• Monitor the performance of assigned categories and propose action plans to reach targets.
• Partner with the Store Director and Merchandising team, providing feedback on products, stock situation, and specific category requests.
• Provide insights to Store Director and Visual Merchandising team to maximize category potential while ensuring store image and merchandising guidelines are maintained.
• Partner with the Store Director and Training team to ensure Client Advisors develop full product knowledge through specific training.
• Utilize digital platforms to support store and online product sales.
• Collaborate with Operations, Human Resources, Loss Prevention, and other departments while adhering to company policies and procedures.
• Provide accurate monthly schedules and leadership zoning by analyzing peak hours to ensure adequate floor coverage.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Maintain full organization of company assets in the back of house and front of house per worldwide stock guidelines.
• Daily maintenance of the consignment program to ensure compliance with company policy and procedures.
• Track all special orders through merchandising communication.
• Weekly communication of bestseller needs through the Business Planning replenishment program.

Requirements

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry.
• Bachelor’s Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to business needs.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Ability to inspire and influence a team with an entrepreneurial vision and high level of integrity and professionalism.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.