Summary

The Supervisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures. The Supervisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the brand and values. The Supervisor is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager. In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

Responsibilities

• Meet store sales and target goals.
• Maximize profitability through optimization and controlling of expenses.
• Reach the achievement of Key Performance Indicators.
• Provide strong customer service skills to ensure customer satisfaction.
• Follow-up with clients through telephone calls, letters, cards, and special announcements.
• Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
• Promote both the Brand and Product.
• Collaborate with other colleagues to achieve business objectives.
• Keep up-to-date regarding fashion trends and monitor competition.
• Know customers’ needs, both expressed and less obvious.
• Demonstrate, recommend, and style the products available.
• Schedule client appointments and pull merchandise for clients in advance of appointments.
• Ensure customer loyalty by collecting customer information and entering it into the database.
• Assist the management team in the organization of training for store employees.
• Report to management team the strengths and areas of development for store personnel.
• Assist the management team in promoting a positive, professional, and sales-oriented environment.
• Assist with monitoring store merchandise standards and needs.
• Assist with ensuring that visual merchandising guidelines are implemented effectively.
• Minimize stock loss by implementing and executing all control Policies and Procedures.
• Assist management team in holding store personnel accountable for all inventory control and Loss Prevention Policies and Procedures.
• Inform store personnel about local health and safety laws.
• Maintain safe working conditions for employees and customers.
• Follow all company policies and adhere to all State and Federal Laws.

Requirements

• 2+ years experience in a client-driven environment in lead sales or supervisory role.
• Leadership skills.
• Excellent customer services skills.
• Ability to work in a fast-paced environment.
• Highly organized with exceptional time-management skills.
• Preferred: 4 year degree and/or equivalent combination of work and experience.
• Preferred: 3+ years supervisory experience.
• Preferred: Experience in luxury or high-end, client-based environment.
• Preferred: Multilingual (Japanese, Chinese, Korean preferred).