The Retail HR Manager is primarily responsible for partnering with the retail team and supporting the 40+ boutiques (US) and Canadian showroom in the realms of: talent acquisition, employee relations, succession planning, onboarding and learning and development. This is both a hands-on and strategic position for an entrepreneurially-spirted professional who is strategic, elevated and innovative. This individual is a strong contributor to the business with high impact.

Essential Duties and Responsibilities include:

Talent Acquisition and Networking

• Oversee full talent acquisition lifecycle (sourcing, interviewing, networking) in partnership with the retail regional managers and directions
• Establish strong networks in each market to build a strong talent bench and applicant tracking system
• Work closely with hiring managers to create and update job descriptions.
• Lead the brand’s internal employee referral program for boutiques
• Prepare and send written offer letters.

• Manage all aspects of welcoming and integrating new hires into the company to ensure a smooth and enjoyable employee experience in transitioning to the brand.
• Manage all pre-employment activities, including finalizing systems and access set up and conducting orientations.
• Partner with HR and Retail Directors on employee terminations and conduct exit interviews.

• Support field managers with the administration of annual performance reviews and support coaching employees regarding performance concerns, attendance, and other opportunities for improvement.
• Support managers with performance management, coaching and highlighting training opportunities with critical thinking and solutions driven approaches
• Track 90-day review period for new hires to ensure these are conducted.
• Investigate departmental or specific employee needs for Learning and Development initiatives and develop and conduct thoughtful employee trainings.
• Develop and maintain wellness initiatives throughout the organization.
• Plan and deliver company-wide events and culture-building initiatives, partnering with HR Manager on execution.
• Maintain employment law and regulation knowledge necessary for recruitment and HR policies.

• Bachelor’s degree in business or a related field preferred.
• A minimum of 5 years of HR Generalist and/or retail experience supporting stores, lifecycle recruitment and employee relations.
• Previous retail leadership experience is a plus.

• Excellent interpersonal and communication skills, both verbal and written.
• Client- focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments.
• Proficient mathematical skills.
• Ability to use critical thinking and solutions oriented strategies
• Strong analytical and project management skills.
• Demonstrated experience exhibiting discretion and ability to maintain confidentiality in a small working environment.
• Flexibility working with leadership and across all levels of the organization.
• Ability to use appropriate methods to handle issues in a variety of circumstances.
• Excellent computer software skills, including high-level proficiency with Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with HRIS/payroll and time management systems.
• Experience managing recruitment/career platforms.