Summary

The Store Manager leads the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, including financial results, customer and associate satisfaction, merchandise presentation, public relations/events, and asset protection. The Store Manager focuses on creating and executing the Store’s strategic plan.

Responsibilities

• Ensure delivery of the Luxury Retail Signature Experience.
• Represent the Luxury Retail point-of-view when communicating with the media.
• Direct and monitor all sales and operational activities of the store to meet operating income and sales objectives.
• Recruit and hire superior talent with experience in a luxury service environment.
• Create and maintain bench strength with a clearly defined succession plan.
• Develop associates by providing clear, motivating, and constructive performance feedback in a timely manner.
• Accurately staff the store to consistently deliver gracious customer service and meet sales goals.
• Create an environment that encourages the development of managers and associates; provide challenging assignments and opportunities for management development.
• Recognize associates for their performance and service.
• Maintain extremely high standards of presentation and operations.
• Communicate product feedback to the Brand Team based on business needs.
• Communicate trends and competition activity to the Brand Team.
• Continuously drive the business by analyzing key financial data, monitoring operating efficiencies, and identifying business trends/opportunities. Set aggressive action plans.
• Exemplify Luxottica Retail vision, mission, and values; celebrate Wins; lead by example.

Requirements

• High School Diploma or equivalent.
• 1+ year(s) management experience.
• Sales experience.
• Strong financial acumen.
• Effective oral and written communication.
• Polished appearance and public communication skills.
• Organization and time management.
• Team building and management proficiencies.
• Strong interpersonal skills.
• Critical thinking.
• Analytical and computer proficient.
• Detail oriented.
• Flexibility to work non-traditional hours including evenings and weekends.
• Bachelor’s Degree preferred.
• 5+ years management experience in the luxury service industry preferred.