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Market:NY - New York
Industry Segment:Luxury FashionLuxury Menswear
Category:Client Development, Customer Service
Seniority:Coordinator
Job Type:Full time
Budget: $60,000 - $65,000 annually
Remote? Hybrid

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to an approach to fashion defined by deliberation, rigour, and high quality.

Launched in 1968 by Jil Sander, the fashion house presented its first women’s collection in 1973. The clean-lined designs signaled luxury clothes for a new generation of businesswomen.

Three years later, the Jil Sander company was founded, and in 1994, the brand’s first showroom opened in Milan, later becoming the creative and operative headquarters of the company.

The first Jil Sander men’s collection was presented in Milan in January 1997, introducing a new vision of modern masculinity combined with refined craftsmanship.

Creative Directors Lucie and Luke Meier have led the brand since 2017.

With its creative legacy of streamlined purity, the brand has pioneered a modern conception of luxury and elegance, enriching the world of fashion with distinctive craftsmanship and design.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

Dynamic and multifaceted position delivering exceptional customer support while contributing to the growth and success of the business. Position is full time. Work from home hours as necessary for weekly team meetings or market Appointments.

Responsibilities

  • Wholesale order entry and order book management.
  • Seasonal buybook creation/maintenance.
  • Weekly selling report on Department Stores + Online retailers.
  • Manage cancellations and mitigate losses where possible.
  • Manage special order inquiries and replenishment orders.
  • Proactively reach out to troublesome silhouettes/high volume sellers and initiate swap/reorder/store transfer.
  • Collaborate with Retail Channel as necessary: stock support, special orders, etc.
  • Provide hi-res imagery as requested.
  • Monitor client websites and reach out to buyers if styles are not loaded.
  • Regular visits to local clientele – connect with business managers, review each shop, take in/provide feedback, etc.
  • Provide customer shipping updates and request extensions when necessary.
  • Send seasonal order confirmations and order proposals during market.
  • Sample Management: request from HQ, finding backups if needed, manage return to Italy.
  • Conduct close monitoring of shipping activities on a weekly basis, including releasing and holding commercial blocks at the start and end of the window, as well as analyzing order availability and releasing based on customer requests (e.g, release when 30% available).
  • Collaborate closely with HQ to ensure timely shipment of goods from Italy.
  • Process and troubleshoot all EDI transmissions, working with the IT team on updating NRF Color Codes.
  • Manage the creation and activation of customer profiles.
  • Add customer PO numbers or agreed discounts in Stealth system.
  • Manage the end-to-end process of return authorizations (RAs), including initiation, tracking, and closure.
  • Collaborate with the logistics team to ensure prompt processing of RAs and facilitate the timely creation of credit notes for customers.
  • Generate credit note tickets for value-only return authorizations (RAs) and maintaining a detailed log.
  • Collaborate with the logistics team to effectively manage bounced cartons, including the creation and maintenance of the RA Log. Determines with Sales whether the product can be reshipped or if credit should be issued.
  • Complete copy form requests from department stores and promptly deliver to the respective buyers.
  • Save order proposals and order confirmations to shared drive collaborating with Sales to send to clients.
  • Process requested changes to orders in the system as communicated by buyers.
  • Monitor stock levels and enter Reorders from both NJ and Italy warehouses.
  • Coordinate with relevant teams to ensure timely shipment of reorders to clients.

Requirements

  • Clienteling Skills.
  • Strong motivational and empowerment skills.
  • Strong interpersonal and communication skills.
  • Possess managerial courage.
  • Takes initiative.
  • Works well with everyone.
  • Remains calm under pressure.
  • Positive and enthusiastic attitude.
  • Strong attention to detail.
  • Ability to collaborate and work seamlessly across multiple divisions of the organization.
  • Proficient in Excel.

MarketNY - New York
Industry SegmentLuxury FashionLuxury Menswear
CategoryClient Development, Customer Service
SeniorityCoordinator
Job TypeFull time
Target Salary: $60,000 - $65,000 annually
Remote? Hybrid

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to an approach to fashion defined by deliberation, rigour, and high quality.

Launched in 1968 by Jil Sander, the fashion house presented its first women’s collection in 1973. The clean-lined designs signaled luxury clothes for a new generation of businesswomen.

Three years later, the Jil Sander company was founded, and in 1994, the brand’s first showroom opened in Milan, later becoming the creative and operative headquarters of the company.

The first Jil Sander men’s collection was presented in Milan in January 1997, introducing a new vision of modern masculinity combined with refined craftsmanship.

Creative Directors Lucie and Luke Meier have led the brand since 2017.

With its creative legacy of streamlined purity, the brand has pioneered a modern conception of luxury and elegance, enriching the world of fashion with distinctive craftsmanship and design.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion, Luxury Menswear
Single Page

No longer accepting applications

No data was found
Customer Service and Sales Coordinator
Jil Sander
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 4 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Jil Sander

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to an approach to fashion defined by deliberation, rigour, and high quality.

Launched in 1968 by Jil Sander, the fashion house presented its first women’s collection in 1973. The clean-lined designs signaled luxury clothes for a new generation of businesswomen.

Three years later, the Jil Sander company was founded, and in 1994, the brand’s first showroom opened in Milan, later becoming the creative and operative headquarters of the company.

The first Jil Sander men’s collection was presented in Milan in January 1997, introducing a new vision of modern masculinity combined with refined craftsmanship.

Creative Directors Lucie and Luke Meier have led the brand since 2017.

With its creative legacy of streamlined purity, the brand has pioneered a modern conception of luxury and elegance, enriching the world of fashion with distinctive craftsmanship and design.

No longer accepting applications

Customer Service and Sales Coordinator

Posted 4 months ago
New York
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Client Development, Customer Service
Seniority: Coordinator
Job Type: Full time
Remote? Hybrid
Pay Range: $60,000 - $65,000 annually

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Customer Service and Sales Coordinator
Jil Sander
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 4 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Jil Sander

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to an approach to fashion defined by deliberation, rigour, and high quality.

Launched in 1968 by Jil Sander, the fashion house presented its first women’s collection in 1973. The clean-lined designs signaled luxury clothes for a new generation of businesswomen.

Three years later, the Jil Sander company was founded, and in 1994, the brand’s first showroom opened in Milan, later becoming the creative and operative headquarters of the company.

The first Jil Sander men’s collection was presented in Milan in January 1997, introducing a new vision of modern masculinity combined with refined craftsmanship.

Creative Directors Lucie and Luke Meier have led the brand since 2017.

With its creative legacy of streamlined purity, the brand has pioneered a modern conception of luxury and elegance, enriching the world of fashion with distinctive craftsmanship and design.

Customer Service and Sales Coordinator

Jil Sander

New York

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