Summary

As a General Manager for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. The General Manager will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals. The ideal candidate will have thorough management experience with a proven record of coaching and developing talent, managing a multi-faceted operation, and consistently taking action to improve service levels.

Responsibilities

• Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
• Propose Store events to generate business; actively participating in the Community to drive external sales generation.
• Active benchmarking of competitor business and brand activities.
• Role model customer service, coaching Customer Advisors in developing long lasting relationships with customers.
• Attract, create, and maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with VIP customers.
• Analyze and utilize CRM data, setting the direction of the sales team in developing business plans and relationship activities.
• Develop an in in-depth knowledge of Zegna products to include composition, style, and origin.
• Execute activities to drive sell-through, pro-active collaboration with merchandising and planning teams on stock consolidation and transfers.
• Provide feedback on products to assist merchandising team on buying plans.
• Consistently raise the standard of the in-store team through active training, coaching, and motivating team members, increasing sales effectiveness, and enhancing the customer experience.
• Manage and implement performance management and talent development processes; recognize and reward potential talent.
• Manage and resolve conflicts taking disciplinary action as needed to ensure a healthy team environment.
• Recruit, select, hire, and train Customer Advisors.
• Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual plan.
• Plan Salesforce staffing deployment and store shift management.
• Plan for trading peaks and troughs, emergencies, and ad-hoc situations.
• Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage.
• Achieve excellence in retail operations and company standards.
• Develop store communication content and ensure best practices and information are consistently shared.
• Manage all financial aspects of business operations, accounting and budgeting including use of daily, weekly, monthly reporting tools; analysis of report data; cash register operations and sales against goals – tracking sales versus established standards.
• Guarantee all HQ guidelines in terms of video, music, packaging, stationery, fragrance diffusion, etc. are properly implemented.
• Ensure consistent and high standards of MTM in-store operations and services.

Requirements

• 5-6 years’ experience in luxury retail and/or hospitality.
• Ability to self-learn and self-develop.
• Generates customer delight.
• Proficient with digital technology.
• Familiar with Apple products is a plus.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent required.