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Market:CA - Los Angeles
Industry Segment:Luxury Fashion
Category:Retail Sales
Seniority:Supervisor
Job Type:Full time
McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001. In 2010, Sarah Burton was named Creative Director, having worked alongside McQueen for over 14 years. Since December 2023, the house has been under the creative direction of Seán McGirr. From its inception, McQueen has been defined by its expression of individuality and subversive strength. Rooted in Lee Alexander McQueen’s training on Savile Row, the house pushes the boundaries of British tailoring traditions, emphasising cut, proportion and silhouette. Inspiration is often drawn from nature, British heritage and contemporary culture, with distinct narrative woven throughout the house’s collections and fashion shows. McQueen became renowned for a theatrical and innovative approach, with shows that were emotionally impactful and often provocative, creating a sense of spectacle. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.
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Job Description

Summary

The Alexander McQueen Senior Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Through your experience and expertise, you will be a role model to the team and actively support the store management with activities as required.

Responsibilities

  • Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
  • Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
  • Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
  • Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviors.
  • Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
  • Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
  • Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
  • Follow Company grooming, accordingly with AMQ standards and policies
  • Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
  • Assist Management in daily operations: floor management, stock operations, and opening / closing duties
  • Support the Managers in developing the team through mentoring and buddying activities
  • Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed

Requirements

  • You will be able to demonstrate the desired Alexander McQueen behaviors 
  • Proven experience in a similar role within fashion retail companies or customer service-related field
  • Proven ability to drive and exceed individual and store KPIs
  • Possesses genuine interest in fashion and follows industry trends/news
  • Team-player mentality
  • Strong verbal and written communication skills
  • Strong selling skills and ability to overcome objections
  • Client centric approach and an entrepreneurial spirit
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc.
  • Ability to use digital retail tools and CRM
  • Ability to be mobile for extended periods of time
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis

MarketCA - Los Angeles
Industry SegmentLuxury Fashion
CategoryRetail Sales
SenioritySupervisor
Job TypeFull time
McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001. In 2010, Sarah Burton was named Creative Director, having worked alongside McQueen for over 14 years. Since December 2023, the house has been under the creative direction of Seán McGirr. From its inception, McQueen has been defined by its expression of individuality and subversive strength. Rooted in Lee Alexander McQueen’s training on Savile Row, the house pushes the boundaries of British tailoring traditions, emphasising cut, proportion and silhouette. Inspiration is often drawn from nature, British heritage and contemporary culture, with distinct narrative woven throughout the house’s collections and fashion shows. McQueen became renowned for a theatrical and innovative approach, with shows that were emotionally impactful and often provocative, creating a sense of spectacle. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.
Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion
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Senior Client Advisor – Rodeo Drive Flagship
Alexander McQueen
Beverly Hills
Luxury Fashion
Full time
Posted 3 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Alexander McQueen
McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001. In 2010, Sarah Burton was named Creative Director, having worked alongside McQueen for over 14 years. Since December 2023, the house has been under the creative direction of Seán McGirr. From its inception, McQueen has been defined by its expression of individuality and subversive strength. Rooted in Lee Alexander McQueen’s training on Savile Row, the house pushes the boundaries of British tailoring traditions, emphasising cut, proportion and silhouette. Inspiration is often drawn from nature, British heritage and contemporary culture, with distinct narrative woven throughout the house’s collections and fashion shows. McQueen became renowned for a theatrical and innovative approach, with shows that were emotionally impactful and often provocative, creating a sense of spectacle. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.

No longer accepting applications

Senior Client Advisor – Rodeo Drive Flagship

Posted 3 months ago
Beverly Hills
Market: CA - Los Angeles
Industry Segment: Luxury Fashion
Category: Retail Sales
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Senior Client Advisor – Rodeo Drive Flagship
Alexander McQueen
Beverly Hills
Luxury Fashion
Full time
Posted 3 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Alexander McQueen
McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001. In 2010, Sarah Burton was named Creative Director, having worked alongside McQueen for over 14 years. Since December 2023, the house has been under the creative direction of Seán McGirr. From its inception, McQueen has been defined by its expression of individuality and subversive strength. Rooted in Lee Alexander McQueen’s training on Savile Row, the house pushes the boundaries of British tailoring traditions, emphasising cut, proportion and silhouette. Inspiration is often drawn from nature, British heritage and contemporary culture, with distinct narrative woven throughout the house’s collections and fashion shows. McQueen became renowned for a theatrical and innovative approach, with shows that were emotionally impactful and often provocative, creating a sense of spectacle. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.
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Senior Client Advisor – Rodeo Drive Flagship

Alexander McQueen

Beverly Hills

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Alexander McQueen
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Beverly Hills

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