Summary

The Alexander McQueen Seasonal Sales Support role is a fixed-term position designed to assist the store team in ensuring seamless operations during the 2024 holiday season. Running from approximately October through December, this role provides an opportunity to contribute to both front-of-house and back-of-house functions, playing a key role in the store’s success.

Responsibilities

• Consistently provide highest level of professionalism in all behaviors including communication and team work in line with the House Code of Behaviors
• Work well in a team and actively support and assist your colleagues
• Provide high quality relevant feedback to the managers
• Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.
• Maintain a client-centric approach, effectively managing client interactions and relationships.
• Support the sales team with all consignment related activities, including opening, maintenance, and closing of memos.
• Assist the sales team with preparing for and executing in-store client appointments and stylist consignments
• Provide support to the Visual Merchandising team during floor changes, including product organization and backs tock management.
• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs,
• Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
• Follow the company polices, procedures and guidelines and ensure the store compliance
• Supports the setup of in store events to ensure successful execution
• Ensure the care and protection of the product according to company guidelines
• Oversee the day-to-day management of goods receipt and ensure storage is in line with company procedures as well as prepares the products to be brought to the sales floor and in special areas to maximize efficiency in timing
• Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline
• Maintain back of house standards to enable the best client experience
• Supports stores leading into preparation for sale and the transfer out of sale

Requirements

• Previous experience of retail operations and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Highly organized and have strong attention to detail
• Highly motivated and able to work independently or as part of a team
• Successful performance record and a demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• The ability, drive and desire to deliver outstanding results
• Sound analytical and organizational skills
• Ability to be mobile/stand for extended periods of time
• Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis