Summary

As an Assistant Sales Manager at Holt Renfrew, you will support the Manager, Sales by providing day-to-day supervision and guidance to associates to achieve the highest standards of luxury sales and service.

Responsibilities

• Provide sales floor supervision by spending the majority of the time on the selling floor.
• Coach and train associates to maintain luxury standards and achieve customer service targets.
• Resolve customer issues and/or complaints and keep the manager informed.
• Make recommendations on changes and/or solutions to enhance customer sales and service standards.
• Actively participate as a training facilitator for sales and service programs and other company training programs as required.
• Assist in the launch and maintenance of selling tools and sales and service programs.
• Assist associates in developing, maintaining, and growing an active store client base and strong customer relationships.
• Participate in the recruitment and selection of associates.
• Assign work and assignments to associates as required.
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends, and issues.
• Provide input into associate performance assessments and appraisals, performance improvement plans.
• Assist in organizing and conducting regular department team meetings and help keep the team informed on upcoming sales and service initiatives.
• Maintain high standards of merchandise presentation at all times.
• Maintain day-to-day operational awareness of leased businesses within the area to ensure seamless customer service, elevating issues to Manager as required.
• Model leadership behaviors that promote a culture of open communication, employee development, and trust.
• Maintain all Health & Safety practices to code.
• Perform other duties as assigned.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

Requirements

• 1-3 years supervisory experience with accountability for sales and service.
• Proven track record of exceeding sales and profit targets.
• Adaptable and comfortable with change.
• Retail selling experience in a luxury environment preferred.
• Confident and effective communication (written & verbal) and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Entrepreneurial spirit.